Jeff Thomas Miranda
Project Manager
La Chapelle, A-206, Evershine Nagar, Malad West, Mumbai, 400064
Summary
Results-oriented Project Management professional with a proven track record in managing all aspects of project life cycles, from Pre-Sales and requirement gathering to project completion and delivery. Skilled at identifying optimal solutions to ensure project success. Possesses insightful knowledge of business process analysis and design, process optimization, cost control, and revenue maximization from various technological solutions across the banking and financial services domain for enhanced Digital transformation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager: Domain: BFSI
Skillmine Technology Consulting
09.2024 - Current
- Project Management: Spearheaded the end-to-end delivery of the Electronic Bank Guarantee project for CSB Bank.
Technical Delivery Manager: Domain: Non-BFSI
Blenheim Chalcot IT Services India Pvt Ltd
10.2023 - 04.2024
- Project Management: Full lifecycle ownership from business analysis to delivery using Agile methodology via JIRA
- Delivery Efficiency: Managing scope, budgets, resources, and ensuring on-time completion.
- Cost-Effectiveness: Optimizing delivery processes.
- Sales Collaboration: Identifying opportunities and developing strong value propositions.
Project Manager: Domain: Banking – UPI & Credit Cards
Mindgate Solutions Pvt Ltd
01.2023 - 09.2023
- Delivered projects on time and within budget for leading banking clients: Bank of Baroda & SBI Credit Card Issuer: NPCI Rupay Credit Integration on NPCI UPI platform.
- Project risk management: Identifying potential risks and implementing mitigation strategies.
- Integration & implementation of the products within Alternate Channels ecosystem like Mobile Banking apps of various Banks & Third-Party Application Providers (TPAP) like Payzapp, Gpay, CRED, Paytm, PhonePe, etc.
- Strategic planning: Setting clear objectives, defining scope, establishing timelines & milestones via Project Plans and WBS, ZOHO tools.
- Effective collaboration: Leading cross-functional teams to ensure quality delivery.
- Team development: Mentoring junior staff to meet evolving business needs.
- Process improvement: Suggesting and implementing efficiency enhancements.
- Client management: Setting expectations and negotiating project plans. Project Status updates to Bank senior management in Sterco meetings.
Senior Business Analyst – Presales / Sales Enablement: Domain: BFSI
Expleo Solutions Limited
08.2021 - 12.2022
- Prepared RFP proposals, sales presentations and demos. Defining project scope and providing accurate estimates.
- Articulating solution capabilities and guiding internal teams. Ensuring all deliverables meet or exceed client expectations.
- Conducting technology assessments to identify client Digital transformation opportunities. Curating sales support materials, including webinars and value propositions.
Manager - Banking Products: Domain: Banking (Payment Gateway)
PayU Payments Pvt Ltd.
07.2020 - 08.2021
- Led strategic business planning and execution:
- Formulated corporate goals, budgets, and business plans to achieve organizational objectives for PayU PG (Payment Gateway).
- Translated client’s Digital transformation requirements into technical specifications and developed project plans. Bridged the gap between business users and technical teams, ensuring successful project execution.
- Provided exceptional customer advocacy by managing escalations and ensuring client satisfaction. Key Banking Clients: Bank of Baroda, HDFC Bank, DCB Bank, Bank of Maharashtra.
Tech Lead Domain: Banking (Mobile Banking)
Financial Software & Systems Pvt Ltd
08.2016 - 07.2020
- Delivered exceptional Pre-sales support, driving revenue growth:
- Managed the entire presales cycle, from Mobile Banking RFP responses to tailored demos and proposals.
- Architected solutions to optimize value for clients and the firm. Pitching of Mobile Banking Features & Solutions via BFSI events held by Banking Frontiers, Seamless Philippines.
- Created Mobile Banking pitch strategies for sales team. Led cross-functional teams to develop winning proposals for enterprise software solutions.
Level 2 E Banking Support: Domain: Banking (Internet Banking)
Sagezza
07.2015 - 08.2016
- Leading role in resolving critical E-Banking application incidents, minimizing downtime and ensuring service level agreements (SLAs) were met for Bank of Baroda. This included:
- Incident Detection and Management: Effectively identifying, logging, prioritizing, and resolving incidents.
- Rapid Restoration: Restoring normal service operation as quickly as possible based on user impact and SLAs.
- Technical Expertise: Utilizing knowledge of IIS, Apache Tomcat, Windows Server, MSSQL, and Oracle Developer for efficient troubleshooting.
Team Member Alternate Channels: Domain: Banking (Internet Banking)
IDBI Intech
03.2013 - 07.2015
- Provided exceptional customer support for IDBI Bank's Internet and Mobile banking users, ensuring timely resolution (minimum TAT) and maintaining data security through NDAs.
- Implemented and supported a digital signature certificate for two-factor authentication (2FA) compliance in corporate net banking.
- Participated in critical system migrations, including CBS Finacle and Payaway AIX application, ensuring smooth transitions.
- Facilitated effective communication between functional testing and development teams, improving project efficiency and achieving faster results.
- Represented IDBI INTECH at industry events and actively contributed to internal projects, demonstrating leadership potential.
Electronic Banking Support Executive: Domain: Internet Banking
Byzan Systems Pvt. Ltd.
09.2012 - 03.2013
- Led the successful implementation of Singapore’s DBS Bank IDEAL, an online corporate Internet Banking software. This included deploying various file converters to streamline online processes, such as NEFT, RTGS, bulk cheque printing, salary payroll, tax payments, and trade finance.
Implementation Support Executive: Domain: Non-BFSI
HRMANTRA SOFTWARE PVT LTD
05.2012 - 09.2012
- Implemented HRMantra Payroll Software using a Microsoft SQL Server 2012 backend and IIS web server.
Software Coordinator: Domain: Banking
Winvision iTech Pvt. Ltd.
05.2011 - 05.2012
- Collaborated with a team to test and implement applications. Possessed strong SQL skills, writing and executing queries using Microsoft SQL Server 2012 and leveraging Sybase PowerBuilder for application development.
Education
Bachelor of Business Administration (BBA) -
Sikkim Manipal University Distance Education
07.2016
Skills
- Project Management
- Stakeholder Management
- Team Leadership
- Deliverable Tracking
- Performance Monitoring
- Business Analysis
- Solution Selling/Pre Sales (Cross Selling)
Certification
Foundation Level Certificate in Software Testing, ISTQB & Currently pursuing PMP Certification from PMI.
Timeline
Project Manager: Domain: BFSI
Skillmine Technology Consulting
09.2024 - Current
Technical Delivery Manager: Domain: Non-BFSI
Blenheim Chalcot IT Services India Pvt Ltd
10.2023 - 04.2024
Project Manager: Domain: Banking – UPI & Credit Cards
Mindgate Solutions Pvt Ltd
01.2023 - 09.2023
Senior Business Analyst – Presales / Sales Enablement: Domain: BFSI
Expleo Solutions Limited
08.2021 - 12.2022
Manager - Banking Products: Domain: Banking (Payment Gateway)
PayU Payments Pvt Ltd.
07.2020 - 08.2021
Tech Lead Domain: Banking (Mobile Banking)
Financial Software & Systems Pvt Ltd
08.2016 - 07.2020
Level 2 E Banking Support: Domain: Banking (Internet Banking)
Sagezza
07.2015 - 08.2016
Team Member Alternate Channels: Domain: Banking (Internet Banking)
IDBI Intech
03.2013 - 07.2015
Electronic Banking Support Executive: Domain: Internet Banking
Byzan Systems Pvt. Ltd.
09.2012 - 03.2013
Implementation Support Executive: Domain: Non-BFSI
HRMANTRA SOFTWARE PVT LTD
05.2012 - 09.2012
Software Coordinator: Domain: Banking
Winvision iTech Pvt. Ltd.
05.2011 - 05.2012
Bachelor of Business Administration (BBA) -
Sikkim Manipal University Distance Education
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