Summary
Overview
Work History
Education
Skills
Achievements And Awards
Training
Additional Information
Timeline
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Jegadeesan Sivan

Jegadeesan Sivan

Sr Product Compliance Associate
Bangalore

Summary

Dynamic professional with over 8 years of experience in operations Skilled in organizing scheduling tasks, resource management, and client service. Proven ability to lead teams and drive process improvements.

Overview

8
8
years of professional experience

Work History

Sr. Product Compliance Associate

Amazon
06.2020 - Current
  • Led dynamic operations team, aligning objectives with organizational goals
  • Spearheaded projects to optimize operational efficiency, utilizing data analysis
  • Utilize strong project management skills to prioritize conflicting requirements and effectively manage resources and priorities.
  • Communicated effectively with various stakeholders, including clients, team members, and management, to ensure alignment of goals and objectives.
  • Develop and maintain strong client relationships, serving as the primary point of contact for escalations and issue resolution.
  • Actively participated in initiatives, generating suggestions and implementing process enhancements
  • Managed daily operations, optimizing team, scheduling tasks, resources, and priorities effectively to meet and exceed productivity targets
  • Handle end to end Training requirements for new hires and cross functional teams on process and facilitate smooth knowledge transfer.
  • Design Training materials, including presentations, manuals, SOP Documents and manage training records ensuring compliance with organizational standards.
  • Liaise with program team and operations team to cascade new process changes and updates
  • Acted as Subject Matter Expert by addressing and guiding associates on processing ambiguous work cases
  • Manage projects with focus on maximizing return on investment (ROI) through strategic planning and execution
  • Manage escalations, perform in-depth root cause analysis, develop effective corrective and preventive measures to avoid future escalations, proactively address areas of improvement based on RCA outcomes received from escalations, recurring errors, and complaints
  • Reporting to track team performance against key metrics and Involved in Score-card creation for compliance team for 120+ associates.
  • Actively participate in budget management and cost control initiatives, driving operational excellence and maximizing value delivery

Network Operations Associate

Accenture
08.2016 - 04.2020
  • Design wired and wireless service for Medium Large Enterprises, Client Data centers
  • Review, plan and evaluate business needs and design for high and stable Network Infrastructure
  • Analyze, Review, Build Physical & Logical Network Requirements for Field implementation (FTTX, National Ethernet, IPVPN, Managed Internet Access, DHCS)
  • Check fiber connectivity remotely using client tool and update network details
  • Diagnosed and resolved problems with routers, switches, and other network devices
  • Acted as subject matter expert, providing technical guidance and support to team members and clients, resolving complex network-related challenges promptly and efficiently
  • Manage escalations, perform in-depth root cause analysis and provide dynamic solutions
  • Led team of 12 members in completing FTTX build project within stipulated timeline
  • Developed comprehensive documentation, including network diagrams, implementation plans, and technical specifications, to facilitate smooth knowledge transfer and support future maintenance.
  • Acted as a process trainer to handle end to end training requirements for new hires which involved tasks of developing training material, assessments and evaluations.

Education

Bachelor of Science - Computer Engineering

Anna University Chennai Board
India
04.2001 -

Skills

    Program Support

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Achievements And Awards

  • Received Beyond award for month of May'23 from Amazon
  • Received the Ace of spade award in Mar'23, Apr'23, May'23, Jun'23, Sep'23, Dec'23 from Amazon
  • Recognized as the Star of Business for creating significant client value in the Selene Project FY'19
  • Nominated for VMB SPARKLE International Top Performer award under category "Customer super star" in Accenture

Training

  • Amazon Web Services Solutions Architect
  • Check for Costings to migrate the internal applications to AWS Cloud to provide cost effective service
  • Worked on Launching EC2 instances with Auto scaling and elastic load balancing in Virtual private Cloud (VPC)
  • Configuring and managing policies, groups, permissions, users in IAM
  • Worked on S3 bucket and policy level configurations, Versioning logging and notification with SNS.
  • Working knowledge in troubleshooting the connectivity of EC2 instances and VPC Connections

Additional Information

I certify that the above mentioned information is true and best to my knowledge.

Timeline

Sr. Product Compliance Associate

Amazon
06.2020 - Current

Network Operations Associate

Accenture
08.2016 - 04.2020

Bachelor of Science - Computer Engineering

Anna University Chennai Board
04.2001 -

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Jegadeesan SivanSr Product Compliance Associate