Jegadeesan Sivan
Sr Product Compliance Associate
Bangalore
Summary
Dynamic professional with over 8 years of experience in operations Skilled in organizing scheduling tasks, resource management, and client service. Proven ability to lead teams and drive process improvements.
Overview
8
8
years of professional experience
Work History
Sr. Product Compliance Associate
Amazon
06.2020 - Current
- Led dynamic operations team, aligning objectives with organizational goals
- Spearheaded projects to optimize operational efficiency, utilizing data analysis
- Utilize strong project management skills to prioritize conflicting requirements and effectively manage resources and priorities.
- Communicated effectively with various stakeholders, including clients, team members, and management, to ensure alignment of goals and objectives.
- Develop and maintain strong client relationships, serving as the primary point of contact for escalations and issue resolution.
- Actively participated in initiatives, generating suggestions and implementing process enhancements
- Managed daily operations, optimizing team, scheduling tasks, resources, and priorities effectively to meet and exceed productivity targets
- Handle end to end Training requirements for new hires and cross functional teams on process and facilitate smooth knowledge transfer.
- Design Training materials, including presentations, manuals, SOP Documents and manage training records ensuring compliance with organizational standards.
- Liaise with program team and operations team to cascade new process changes and updates
- Acted as Subject Matter Expert by addressing and guiding associates on processing ambiguous work cases
- Manage projects with focus on maximizing return on investment (ROI) through strategic planning and execution
- Manage escalations, perform in-depth root cause analysis, develop effective corrective and preventive measures to avoid future escalations, proactively address areas of improvement based on RCA outcomes received from escalations, recurring errors, and complaints
- Reporting to track team performance against key metrics and Involved in Score-card creation for compliance team for 120+ associates.
- Actively participate in budget management and cost control initiatives, driving operational excellence and maximizing value delivery
Network Operations Associate
Accenture
08.2016 - 04.2020
- Design wired and wireless service for Medium Large Enterprises, Client Data centers
- Review, plan and evaluate business needs and design for high and stable Network Infrastructure
- Analyze, Review, Build Physical & Logical Network Requirements for Field implementation (FTTX, National Ethernet, IPVPN, Managed Internet Access, DHCS)
- Check fiber connectivity remotely using client tool and update network details
- Diagnosed and resolved problems with routers, switches, and other network devices
- Acted as subject matter expert, providing technical guidance and support to team members and clients, resolving complex network-related challenges promptly and efficiently
- Manage escalations, perform in-depth root cause analysis and provide dynamic solutions
- Led team of 12 members in completing FTTX build project within stipulated timeline
- Developed comprehensive documentation, including network diagrams, implementation plans, and technical specifications, to facilitate smooth knowledge transfer and support future maintenance.
- Acted as a process trainer to handle end to end training requirements for new hires which involved tasks of developing training material, assessments and evaluations.
Education
Bachelor of Science - Computer Engineering
Anna University Chennai Board
India 04.2001 -
Skills
Program Support
Client Relationship Management
Problem-solving
Project Management
Strategy Development
Strong organizational skills
Performance Evaluations
Work Planning and Prioritization
Database knowledge (SQL, Excel, etc)
Training Management
New Hire Training
Record and File Management
Analytical Thinking
Achievements And Awards
- Received Beyond award for month of May'23 from Amazon
- Received the Ace of spade award in Mar'23, Apr'23, May'23, Jun'23, Sep'23, Dec'23 from Amazon
- Recognized as the Star of Business for creating significant client value in the Selene Project FY'19
- Nominated for VMB SPARKLE International Top Performer award under category "Customer super star" in Accenture
Training
- Amazon Web Services Solutions Architect
- Check for Costings to migrate the internal applications to AWS Cloud to provide cost effective service
- Worked on Launching EC2 instances with Auto scaling and elastic load balancing in Virtual private Cloud (VPC)
- Configuring and managing policies, groups, permissions, users in IAM
- Worked on S3 bucket and policy level configurations, Versioning logging and notification with SNS.
- Working knowledge in troubleshooting the connectivity of EC2 instances and VPC Connections
Additional Information
I certify that the above mentioned information is true and best to my knowledge.
Timeline
Sr. Product Compliance Associate
Amazon
06.2020 - Current
Network Operations Associate
Accenture
08.2016 - 04.2020
Bachelor of Science - Computer Engineering
Anna University Chennai Board
04.2001 -