JEMEENA T

Cigna Off Hours Production Support Project

• Part of a team providing comprehensive off-hours support for critical batch processing tasks, ensuring the smooth operation of Facets batch processing.
• Utilized AWS S3, AWS Step Functions & State Machines, AWS EC2, AWS Lambda, and AWS CLI to monitor and resolve issues.
• Key Responsibilities:
  Monitored production and pre-production environments (PRD, PRE3, PRE2, MOCK) for alerts and issues.
• Triaged jobs by logging into the AWS console, identifying step function/state machine failures, and determining appropriate resolutions.
• Restage files and restarted batch jobs to ensure successful data processing.
• Maintained consistent and timely communication with core Cigna staff regarding issues and resolutions.

Insurance Project

• Spearheaded batch processing operations using Control-M Enterprise Manager and Control-M Configuration Manager, managing a diverse range of jobs such as FW, OS, SQL, BIM, UNIX, Windows and Oracle
• Monitored mainframe batch job queues, ensuring adherence to schedules and priorities
• Responded promptly to job abends, errors and exceptions taking necessary corrective actions
• Expertly scheduled and monitored jobs in the Mainframe application, updating Job Control Language (JCL) libraries as per requirements
• Proficient in executing changes in JCL and updating the cards
• Scheduled and optimized new jobs based on client requests and project team requirements, ensuring a streamlined workflow
• Customized job configurations, scheduling tables and calendars to meet client-specific needs
• Resolved Managed File Transfer (MFT) and FTP job issues in Control-M Enterprise Manager
• Executed day-to-day, end-of-day, month-end-processing for the batch cycle ensuring timely and accurate completion
• Demonstrated strong problem-solving skills by analyzing and resolving scheduling issues within SLA
• Documenting the activities for future reference
• Played a key role in disaster recovery and business continuity tests, ensuring system resilience and readiness and addressing operational concerns promptly
• Provided on-call support, attended customer calls and collaborated with cross-functional teams to resolve high-priority issues
• Providing 24
• 7 support to production system to resolve high priority issues within SLA time and promptly initiated technical bridge and send communication across the management towers for critical issue
• Service now Ticket Management - Managing Service Requests, Incidents and Change Tickets
• Conducted production and test Initial Process Load (IPL) activities to maintain system integrity
• Expertly performing GSYS and monitoring Mainframe console
• Conducted routine system checks and managed system resources and space allocation in spool
• Collaborated with application teams to optimize job schedules and streamline operations
• Demonstrated proficiency in using essential Linux command-line utilities for the management of files and directories to gather information about the system and monitoring it
• Proficient in user management tasks, including creating, modifying user accounts and changing passwords
• Ability to manage processes using commands such as ps, kill and top to monitor, control the running applications and used commands to compress and archive files and directories.