Lovely Ram
Technical Lead
GREATER NOIDA WEST
Summary
Flexible Tech Lead skilled at handling wide-ranging remedial and maintenance scenarios at any scale. Exceptionally qualified supplier of both hands-on support and technical personnel mentorship. Proven manager of reliable, consistent on-site, remote and cloud-based support management.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Tech Lead
Capita India
GREATER NOIDA WEST
08.2021 - Current
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Drafted system setup and imaging documentation, creating standardized frameworks to rapidly onboard new hardware.
- Developed and actualized policies and procedures to promote occupational health and safety best practices.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Drafted assemblies, models and other technical drawings.
- Drafted preventive maintenance schedule to support equipment longevity.
- Managed, fixed and maintained up-to-date knowledge on [Type] systems.
- Validated adherence to best practices, quality standards and customer specifications.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Leveraged Lean Six Sigma expertise to reduce waste and enhance productivity.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
Software Engineer
DXC Technology
GREATER NOIDA WEST
06.2014 - 08.2021
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Coordinated efficient large-scale software deployments.
- Updated old code bases to modern development standards, improving functionality.
Software Engineer
Diaspark Infotech Pvt. Ltd
Indore
08.2013 - 06.2014
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Worked with customers for needs analysis and to determine vendor costs.
- Integrated third-party tools and components into applications.
Software Engineer
Datamatics Vista info Pvt. Ltd
Hyderabad
11.2012 - 08.2013
- Coordinated efficient large-scale software deployments.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Informed internal personnel and external stakeholders of project milestones.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
Education
Bachelor of Science - Mathematics
Karanjia College Karanjia(NOU)
Odisha 07.2005 - 08.2008
MBA - Computer Application
Seemanta Engineering College
Odisha 09.2008 - 07.2011
Skills
Technology leadership work streams
Timeline
Tech Lead
Capita India
08.2021 - Current
Software Engineer
DXC Technology
06.2014 - 08.2021
Software Engineer
Diaspark Infotech Pvt. Ltd
08.2013 - 06.2014
Software Engineer
Datamatics Vista info Pvt. Ltd
11.2012 - 08.2013
MBA - Computer Application
Seemanta Engineering College
09.2008 - 07.2011
Bachelor of Science - Mathematics
Karanjia College Karanjia(NOU)
07.2005 - 08.2008
Similar Profiles
Nilesh KumarNilesh Kumar
Process Executive - Operation Management at Capita IndiaProcess Executive - Operation Management at Capita India
Shraddha Vinayak RathodShraddha Vinayak Rathod
Sr. Associate at Capita IndiaSr. Associate at Capita India
Aarya GoleriaAarya Goleria
Assistant Quality & Training Manager at Capita IndiaAssistant Quality & Training Manager at Capita India