Arts and creative activities
JENIFER SEQUEIRA
Financial Services & Operations
Mumbai
Summary
Motivated professional with a strong educational background and diverse experience, eager to leverage skills in a dynamic environment that fosters growth and innovation. Committed to embracing challenges and responsibilities that drive personal and professional development. Seeking opportunities that enhance existing capabilities and pave the way for accelerated career advancement. Passionate about contributing to organizational success while continuously expanding expertise in the field.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Team Lead
Connect and heal
05.2020 - 11.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed over 50 chats per day and helped to motivate the delegates to increase the overall performance metrics by 20%.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Analyst
MSCI Inc.
02.2016 - 07.2017
- Achieved an appropriate understanding of MSCI Real Estate products, indexes, methodologies, techniques, and client use cases.
- Proficient and accredited in resolving MSCI Real Estate client questions and issues for specific case types by properly interpreting emails.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced data accuracy by meticulously validating and updating customer information in database.
- Evaluated customer needs and feedback to drive product and service improvements.
Operations Analyst
J P Morgan Chase group
02.2015 - 02.2016
- Handled fund accounting services to Luxembourg fund Managers by evaluating daily particulars of the fund to release the final NAV.
- Delivered a high-quality service to clients by the accurate and timely completion of the NAV.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Supported supervisor and associated team members to maintain system functionality.
- Created and managed operational databases to store and track data and maintain accurate information.
Senior Associate
Willis Processing Services
09.2012 - 01.2015
- Rendered the Statement of Account, showing outstanding balances in books to the various clients, and arranging payments for the premiums due.
- Communicated effectively with various clients globally to resolve queries relating to amounts rendered on fortnightly statements.
- Performed reconciliations of the underwriting ledgers with our ledgers.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Analyzed customer data to identify trends and anticipate customer needs.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Generated reports detailing findings and recommendations.
Trainee Associate
Maersk Global Services
08.2011 - 08.2012
- Handled rate filing for various lines of business on the Maersk application by properly interpreting emails from the Sales Executive and calculating rates in Excel.
- Managed multiple tasks simultaneously, demonstrating strong organizational skills even under tight deadlines.
- Organized and maintained critical documentation, ensuring accuracy and easy accessibility for all team members.
- Developed strong working relationships with peers, fostering a positive work environment that promoted collaboration and teamwork.
- Participated in weekly team meetings, contributing valuable input for ongoing projects.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
TYBAF - Accounting And Finance
University of Mumbai
Mumbai01.2011
HSC - Accounting
Mumbai Board
Mumbai, India01.2008
SSC - General Studies
Mumbai Board
Mumbai, India01.2006
Skills
Strong analytical skills
Effective communication skills
Adaptability through learning
Coaching expertise
Attention to details
Proficient time management
Organized, detail-oriented, and methodical in work approach
Interests
Baking
Reading and self-development
Computer Qualifications
MS Office (Word, Excel, PowerPoint), Tally, Desktop Publishing
Timeline
Team Lead
Connect and heal
05.2020 - 11.2022
Analyst
MSCI Inc.
02.2016 - 07.2017
Operations Analyst
J P Morgan Chase group
02.2015 - 02.2016
Senior Associate
Willis Processing Services
09.2012 - 01.2015
Trainee Associate
Maersk Global Services
08.2011 - 08.2012
TYBAF - Accounting And Finance
University of Mumbai
HSC - Accounting
Mumbai Board
SSC - General Studies
Mumbai Board