JERUSHA RATHOD
NAVI MUMBAI
Summary
Motivated individual with a solid foundation in customer service and hospitality. Skilled in engaging with customers and addressing their needs promptly. Track record of improving service quality and enhancing customer experiences. Aspiring to utilize these skills in an entry-level position to drive team performance.
Overview
6
6
years of professional experience
Work History
Front Office Asst/ Customer Care Executive
Infinity Car BMW
Navi Mumbai
01.2021 - Current
- Engaged clients and cultivated an inviting office environment.
- Handled incoming calls, took detailed messages, and directed inquiries to relevant departments.
- Organizing, maintaining files and records, and updating as necessary.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Followed up on customer interactions, ensuring complete satisfaction with resolutions.
FASHION CONSULTANT
RELIANCE
01.2019 - 01.2020
- Analyzed sales figures and developed strategies for increasing revenue within the department.
- Assisted customers in finding clothing sizes or styles when needed.
- Maintained a professional attitude at all times while dealing with challenging situations or difficult customers.
- Selling merchandise and increasing sales for the company.
Education
SSC -
People's Education Society
true01-2024
BBA -
Arunodaya University
Mumbai01-2023
HSC -
DELHI UNIVERSITY
mumbai01.2021
DIPLOMA - Diploma
Frankfinn TRAINING Institute
Mumbai06-2019
Skills
- Customer service
- Team collaboration
- Customer relationship management
- Office administration
- Teamwork
- Self motivation
Hobbies and Interests
- Eager to learn new things
- Gardening
languages
- English
- Hindi
- Marathi
Timeline
Front Office Asst/ Customer Care Executive
Infinity Car BMW
01.2021 - Current
FASHION CONSULTANT
RELIANCE
01.2019 - 01.2020
SSC -
People's Education Society
BBA -
Arunodaya University
HSC -
DELHI UNIVERSITY
DIPLOMA - Diploma
Frankfinn TRAINING Institute
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