Jesse Alex
Thane
Summary
Solutions-focused & Meticulous Technical Support Manager with reputation for reducing overhead costs and efficient task completion. Strengths include strong leadership skills, ability to troubleshoot complex technical issues and commitment to customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Manager
Jeevan Aadhar Transformative Aftercare Services Pvt. Ltd.
Mumbai
11.2019 - Current
- Responsible for Procurement, Deployment, Maintenance & Retirement of all IT infrastructure systems (including but not limited to ERP, HRMS, CMS and any other systems)
- Budgeting & forecasting of IT requirement for the fiscal year
- Responsible for development & maintenance of IT policies
- Vendor & Cost Management
- Development & maintenance of the IT Policies
- Finding alternative solutions and developing/customizing in-house applications/systems
- Conducting periodic trainings for staff
- Web Development & Social Media Management.
IT Infrastructure Specialist
Royal Caribbean International
Worldwide
09.2016 - 04.2019
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Installed, configured, tested, and maintained operating systems, application software and system management tools
- Managed Active Directory, Disk Usage, User Access & Security roles
- Wrote and maintained custom scripts to increase system efficiency and performance time
- Performed Data Backup & Disaster Recovery operations.
IT Head
New Life Fellowship Association
Mumbai
10.2007 - 08.2016
- Set up in-house computer & network system for a non-profit organization
- Responsible for Systems & network implementation, which included Setting up Virtualization, setting up AD Services, File, Mail & Cache servers, setting up Firewall perimeters & Network configuration, and setting up a Backup solution
- Participated in all phases of system development life cycle, from requirements analysis through system implementation
- Tested and evaluated new technology, making recommendations for future upgrades
- Maintained integrity of the network, server deployment, & security
- Responsible for Vendor & Cost Management
- Conducted periodic training sessions for employees.
Production Coordinator
Lionbridge Technologies Pvt. Ltd.
Mumbai
11.2005 - 10.2007
- Responsible for budget allocation, planning, forecasting, team building, team management & co-ordinating with a dozen Global Project Managers from across the globe
- Planned and monitored projects to meet deadline, quality, and budget requirements
- Managed client relationships
- Collaborated with production teams to create, implement, and maintain appropriate client- or project- specific procedures, solutions, checklists, and instructions
- Coordinated localized content on rapid turn-around schedule to meet client needs for compelling user content according to market sensitivities.
Education
Bachelor of Commerce -
University of Mumbai
Mumbai05.2005
Diploma in Multimedia & Web Engineering -
Arena Multimedia
Mumbai05.2005
Skills
- System Analysis & Administration
- IT Service Management
- Diagnostics & Maintenance
- Network Administration
- Application Support
- Data Management
- Disaster Recovery
- Documentation And Reporting
- Forecasting & Budgeting
- Logistics & Inventory
- Web Development
- Business Communication
Certification
- IS110x: Innovation and Information Technology Management, IIM Bangalore
- Google IT Support Certificate, Google Inc.
Accomplishments
Jeevan Aadhar Transformative Aftercare Services Pvt. Ltd.
- Developed & configured multiple applications in-house (CMS, HRMS, Asset Management, Expense Management), to save the company a tune of Rs. 10 Lakhs annually.
Royal Caribbean International
- Consistent above average appraisals, resoling trouble tickets 35% faster than other technicians.
- Process Improvement Collaborated with Security Department to ensure smooth workflow and efficient organization operations.
New Life Fellowship Association
- Set-up the in-house infrastructure systems (servers, networks, backups & applications).
Lionbridge Technologies
- Promoted to Production Coordinator (interim Project Manager) after just 11 months of working as a designer.
- Awarded Employee of the Quarter for reviving a dying project and raising the turnover by 29000% (not a typo) in a span of 6 months
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Marathi
Elementary (A2)
A2
Malayalam
Intermediate (B1)
B1
Affiliations
- Active musician and music producer
- Volunteer at the local church as FOB Engineer
- Amateur Photography
- Graphics Designing & Web Development
References
References available upon request.
Timeline
IT Manager
Jeevan Aadhar Transformative Aftercare Services Pvt. Ltd.
11.2019 - Current
IT Infrastructure Specialist
Royal Caribbean International
09.2016 - 04.2019
IT Head
New Life Fellowship Association
10.2007 - 08.2016
Production Coordinator
Lionbridge Technologies Pvt. Ltd.
11.2005 - 10.2007
Bachelor of Commerce -
University of Mumbai
Diploma in Multimedia & Web Engineering -
Arena Multimedia
Similar Profiles
Ruby YadavRuby Yadav
Registered Nurse at AADHAR HOSPITAL PVT. LTDRegistered Nurse at AADHAR HOSPITAL PVT. LTD
HARIKRISHNAN KHARIKRISHNAN K
Branch Technical Manager at Aadhar Housing Finance Pvt LtdBranch Technical Manager at Aadhar Housing Finance Pvt Ltd
Pavithra RavikumarPavithra Ravikumar
Senior Manager - Human Resources at Jeevan Technologies ( A Nobl Q Company Pvt Ltd)Senior Manager - Human Resources at Jeevan Technologies ( A Nobl Q Company Pvt Ltd)
Mangesh PatilMangesh Patil
Delivery Lead - Data Engineer at Jio Platforms LimitedDelivery Lead - Data Engineer at Jio Platforms Limited
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service