JESSNO OOMMEN JOSE

Application Maintenance and Support (AMS) Specialist

• Managed and provided support for 5 critical applications, including MYGEHC mobile app, CDP, WordPress, Opal Adam, and Chemical Compatibility, ensuring seamless operations and uptime similar to ServiceNow's ITOM (IT Operations Management) framework.
• Successfully resolved 128+ support tickets within SLA, leveraging incident management and troubleshooting practices comparable to ServiceNow’s Incident Management processes.
• Collaborated with cross-functional teams to integrate and synchronize applications (e.g., MYGEHC, Opal Adam) with internal systems, streamlining service delivery and data flow in line with ServiceNow's Integration and Portal frameworks.
• Ensured application compliance and security, aligning support efforts with IRM (Integrated Risk Management) best practices, particularly related to system updates, patches, and security management.
• Awarded Band A recognition for outstanding performance and commitment to quality in delivering seamless support and ensuring business continuity across all supported applications.

WordPress Developer | Pathway 2 Tomorrow

• Designed and developed a responsive, user-friendly website with WordPress, enhancing engagement and optimizing cross-device experience.
• Created interactive elements and dynamic features to improve website functionality and user engagement.
• Managed website hosting, security, and performance, including server configurations, SSL integration, and ongoing updates for optimal functionality.

Application Deployment and Database Management

• Collaborated with the DevOps team to perform monthly content deployments for critical applications, ensuring timely and efficient updates.
• Used SSMS (SQL Server Management Studio) to manage database changes, execute SQL scripts, and handle database updates during deployments.
• Leveraged Git for version control, pushing code changes, and ensuring consistency across deployment environments.