BHAKTI MAGDUM

• IT Professional with 3+ Years of Expertise in Incident Management
• Proficient in Incident Management, ServiceNow, and SolarWinds Monitoring Tool
• Proficient in handling SolarWinds alerts, managing and resolving high-priority production and non-production tasks, and overseeing Bridge Calls.
• In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures, along with monitoring and providing end to end solutions.
• Assist and support other Operations team members and take part in weekly Lead meetings.
• Outstanding verbal and written communication skills – capable of presenting information, status, and issues clearly and concisely to drive decision-making.
• • Attention to detail and complex problem-solving abilities from operational and technical perspective.
• • Aptitude for learning and rapidly mastering new applications and technology.
• Superior analytical capabilities with a high level of proficiency in debugging and problem-solving.
• Capable of working independently and collaboratively as part of a team.

Dedicated and motivated professional with over 3+ years of IT Infrastructure experience, particularly in Incident Management. Ready to excel as a key contributor within a challenging and innovative environment.

Operating Systems:Windows and Linux.

Tools and Utilities: ServiceNow, SolarWind.

Reporting Tools: MS-Office.

Certified in ITIL Foundation V3

Project Name: Incident Management

Roles: Incident Manager, Major Incident Manager

Responsibilities:

• Lead incident management bridge calls with support teams, on-call application teams, and management.
• Work collectively with the Incident Management team to attain specified performance metrics and KPIs.
• Work with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management process.
• Generates performance analysis and reports on incidents for IT management evaluation.
• • Develops process and procedures that ensure Incident Management and Service Desk related action items are tracked and completed.
• Resolving issues by applying known fixes and workaround.
• Coordinating and driving for resolution of all incidents to meet customer SLAs.
• Generating accurate and informative incident communications and updates regularly throughout incident life cycle.
• Producing root cause analysis reports for incidents causing problems.
• Maintaining readiness for operations pre- and post-shift, and facilitating shift handovers.
• Oversees incident report coordination, ensuring accurate initial data entry into the Incident Management System (IMS) and consistency of information within the region.

• Title: Incident Manager
• Date of Birth: 02/03/1994
• Gender: Female
• Language known: Hindi, Marathi, English

I hear by declare that the data furnished above by me are true to the best of my knowledge.

.

Date: 

Place: Pune                                                                         Bhakti Magdum