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Ambitious customer care executive with dedicated service contributing to company's growth and profitability
Understanding Customer Care Executive with over 8 years of experience in customer care arena.
Effectively managed a high-volume of outbound customer calls. Excellent interpersonal skills and ability to work in a cross-functional environment.
Multi skilled and adaptive to all kind of situations at work.
Quick learner and an enthusiast to try out new things related to the work field.Skilled in call center operations. Well known with Different type of Dialers.
Excellent time management and organizational skills with ability to adapt to new processes.
Flexible, decisive leader maintaining service, accountability, and training for fast-paced environments.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Proven Senior Customer Care Executive with a track record of enhancing customer satisfaction and retention at American Express through exceptional communication and conflict management. Spearheaded initiatives reducing call handling times and escalated case resolutions, demonstrating top-tier skills in escalation handling and SOP writing. Recognized for mentoring teams towards peak performance, embodying leadership and operational excellence.

Dynamic Senior Customer Care Executive with a proven track record at Synchrony International Services, excelling in call center operations and client relationship building. Recognized for consistently exceeding performance targets and delivering exceptional customer service. Adept at escalation management and leveraging CRM systems to enhance operational efficiency and client satisfaction.
Professional customer service leader with strong emphasis on team collaboration and driving results. Skilled in conflict resolution, communication, and relationship management, always adapting to meet changing needs. Known for reliability and solutions-focused approach, consistently enhancing customer satisfaction and operational efficiency.

At Samsung, a standout Senior Customer Care Executive, I consistently surpassed performance targets, showcasing exceptional communication and escalation handling skills. My ability to mentor and enhance team cohesiveness, coupled with adeptness in CRM systems, significantly improved service quality and customer satisfaction.
Experienced with customer relationship management, delivering exceptional service through effective communication and problem resolution. Utilizes advanced conflict resolution techniques to enhance customer satisfaction. Track record of implementing customer care strategies that drive loyalty and retention.

Jeva Praveen

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Senior Customer Care Executive

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Masters Of Arts - Political Science Honours

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Senior Customer Care Executive

Masters Of Arts - Political Science Honours

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