KUNAL JAYANT CHOTALIA
Visakhapatnam,AP
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability
Understanding Customer Care Executive with over 8 years of experience in customer care arena.
Effectively managed a high-volume of outbound customer calls. Excellent interpersonal skills and ability to work in a cross-functional environment.
Multi skilled and adaptive to all kind of situations at work.
Quick learner and an enthusiast to try out new things related to the work field.Skilled in call center operations. Well known with Different type of Dialers.
Excellent time management and organizational skills with ability to adapt to new processes.
Flexible, decisive leader maintaining service, accountability, and training for fast-paced environments.
Overview
8
8
years of professional experience
Work History
Senior Customer Care Executive
Concentrix, Maruti Insurance Brooking Pvt. Ltd
Visakhapatnam, AP
03.2013 - 03.2017
- Verifying and issuing the Motor Insurance policy details via Call.
- Later Moved to Escalation Desk for 18 months.
- Maintained up-to-date knowledge of product and service changes.
Senior Customer Service Representative
Tech Mahindra
Visakhapatnam, AP
07.2018 - 08.2019
- TECH MAHINDRA Client: AMAZON.
- Role and Responsibility:- Customer Service via CHAT.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- With in 6 Months, got chance to Help and Support the New Team Joiners.
- Supervised in providing excellent customer service to the Team Mates.
- Worked with team associates to resolve customer problems, improve operations and provide exceptional customer service.
- Devoted special emphasis to punctuality and worked to maintain attendance record, consistently arriving to work ready to start immediately.
- Conducted Post and Pre-Briefing about the New Alerts about the product and process.
Banking Executive
HSBC Electronic and Data Processing Ltd
Visakhapatnam, Andhra Pradesh
11.2019 - Current
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
- Resolved issues and recommended actions based on production and compliance reports.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor of Commerce - Accounting
Visakhapatnam, Andhra Pradesh
Skills
Key holder experience Report preparationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- ADDITIONAL INFORMATION , ACHIEVEMENT:- , Awarded with "Star Performer" Award this is conducted quarterly for achevieing the KPIs. Awarded with a "Thank You Card" Award which is conducted under Manager Supervision for maintaining the lowest ACW and Highest Login Hours. Awarded with the Best associate in the Team for the month of March'19 for the highest positive feedback from the customer.
Timeline
Banking Executive - HSBC Electronic and Data Processing Ltd
11.2019 - Current
Senior Customer Service Representative - Tech Mahindra
07.2018 - 08.2019
Senior Customer Care Executive - Concentrix, Maruti Insurance Brooking Pvt. Ltd
03.2013 - 03.2017
Pydah College - Bachelor of Commerce, Accounting
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