CCC
SHIVANI DESAI
CUSTOMER RELATIONSHIP EXICUTIVE
NAVSARI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Customer Relationship Executive
dream honda
navsari
12.2017 - 12.2021
- Satisfaction complaint handling quality check inbound/outbound calling.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Relationship Executive
Pramukh Nissan
navsari
01.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Provided ongoing guest service.
Finance Executive
President Mahindra
navsari
07.2022 - Current
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Designed and modified reporting procedures and controls to inform business development and growth.
- Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
- Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
Education
Bachelor of Commerce - Accounting
Raman Brother Vidhyaalaya
Ugat 04.2001 -
Skills
Complaint resolution
Key holder experience
Report preparation
Key stakeholder relationship building
Documentation and reporting
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Timeline
Finance Executive
President Mahindra
07.2022 - Current
Customer Relationship Executive
Pramukh Nissan
01.2021 - 11.2021
Customer Relationship Executive
dream honda
12.2017 - 12.2021
Bachelor of Commerce - Accounting
Raman Brother Vidhyaalaya
04.2001 -