Operating systems (Windows and MacOS)
Vikas Nadar
Information Technology
Pune,MAHARASHTRA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Personable Customer Service professional offering over 2.3 years of experience resolving account and service concerns for vehicles and tracking customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
Languages
7
7
years of post-secondary education
2
2
years of professional experience
Work History
Senior Customer Care Executive
Conneqt Business Solutions Limited
PUNE, MAHARASHTRA
10.2018 - 08.2020
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Back Office Executive
Tech Mahindra
PUNE, MAHARASHTRA
09.2017 - 02.2018
- Received purchase orders and processed invoices for payment.
- Implement as per customer request.
Education
CENTRAL BOARD SECONDARY EDUCATION CLASS 10th -
04.2010 - 03.2011
CENTRAL BOARD SECONDARY EDUCATION CLASS 12th - Commerce
04.2012 - 03.2013
Bachelor of Computer Applications - Information Technology
06.2013 - 04.2018
Skills
Complaint resolution
Report preparation
Payment processing
Documentation and reporting
Good listening skills
Account management
Technical Support
CRM
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Spreadsheets (Excel, Google Spreadsheets)
Communication and collaboration tools (Slack, Skype)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Care Executive - Conneqt Business Solutions Limited
10.2018 - 08.2020
Back Office Executive - Tech Mahindra
09.2017 - 02.2018
NESS WADIA COLLEGE OF COMMERCE - Bachelor of Computer Applications, Information Technology
06.2013 - 04.2018
KENDRIYA VIDYALAYA NO. 1 DEHU ROAD - CENTRAL BOARD SECONDARY EDUCATION CLASS 12th, Commerce
04.2012 - 03.2013
KENDRIYA VIDYALAYA NO. 1 DEHU ROAD - CENTRAL BOARD SECONDARY EDUCATION CLASS 10th,
04.2010 - 03.2011