Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Manojeet Lall

Manojeet Lall

Howrah,West Bengal

Summary

Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Personable Customer Service Executive offering over 4 years of experience. Willing to go theextra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.

Overview

20
20
years of professional experience
2
2
years of post-secondary education

Work History

Senior Customer Care Executive

SB Infowaves Pvt Ltd
Kolkata, West Bengal
07.2020 - Current
  • Offered current, accurate advice on optional solutions for concerns.
  • Obtained feedback from customers to improve service experience.
  • Completed thorough documentation in [Software] for each enquiry.
  • Followed scripts when answering common customer questions.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Listened actively to offer accurate information and best solution to their needs.
  • Handled in-person, email and mailed correspondence.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Applied conflict management to stressed and concerned customers.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Communicated with customers to identify needs and expectations.
  • Investigated and resolved accounting, service and delivery concerns.

Production Manager

Cobra Ventures International
Kolkata, West Bengal
01.2019 - 04.2020
  • Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
  • Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
  • Led professional development programmes for assembly staff, increasing production efficiency by [Number]%.
  • Developed and maintained clear communication and rapport with plant personnel.
  • Supervised production schedules and production quality, ensuring timely delivery.

Project Manager

Satec Envir Engineering Pvt Ltd
Andheri, Maharashtra
03.2009 - 10.2017
  • Forged working relationships with suppliers and negotiated purchasing conditions.
  • Actioned on customer feedback to promote continued service improvement.
  • Received and resolved customer complaints escalated by staff.
  • Recruited high-performing, reliable staff for improved team productivity.
  • Monitored industry trends, adapting services to suit consumer demand.
  • Devised activity and service plans to meet customer requirements.

Site Technician

HFCL Pvt Ltd
New Delhi, National Capital Territory of Delhi
05.2003 - 11.2009
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

Diploma of Higher Education - Computer Hardware Engineering

Lalani Infotech
Kolkata, West Bengal
01.1999 - 02.2001

Skills

  • Customer relations
  • Shipping and receiving
  • High-value project management
  • Stockroom procedures
  • Quality Control
  • Call center operations
  • Stock management
  • Documentation and reporting
  • Customer Response
  • Excellent problem-solving abilities
  • Warehousing functions
  • Order fulfillment
  • Recordkeeping strengths
  • Complaint resolution
  • Shipping procedures understanding

Languages

English
Fluent

Timeline

Senior Customer Care Executive

SB Infowaves Pvt Ltd
07.2020 - Current

Production Manager

Cobra Ventures International
01.2019 - 04.2020

Project Manager

Satec Envir Engineering Pvt Ltd
03.2009 - 10.2017

Site Technician

HFCL Pvt Ltd
05.2003 - 11.2009

Diploma of Higher Education - Computer Hardware Engineering

Lalani Infotech
01.1999 - 02.2001

Similar Profiles

CREATE PROFILE
Manojeet Lall