Summary
Overview
Work History
Education
Skills
Timeline
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Subh Keshan

Customer Care Executive
Kolkata

Summary

Proven achiever in customer support, I excelled at Spica Business Solutions by consistently surpassing performance targets, highlighting my problem-solving prowess and quality assurance expertise. At Proclivity Digitech Pvt Ltd, I enhanced customer retention and sales through effective issue resolution, showcasing my time management and customer response skills.

Overview

2
2
years of professional experience

Work History

Senior Customer Care Executive

Proclivity Digitech Pvt Ltd
10.2023 - 01.2024
  • Resolved concerns with products or services to help with retention and drive sales.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Senior Customer Support Executive

TruckX
01.2023 - 07.2023
  • Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
  • Handling both Inbound and outbound calls

Senior Customer Support Executive

Spica Business Solutions
08.2021 - 12.2022
  • Exceeded performance targets consistently, earning recognition as a top performer within the department.
  • Listened to customers' questions and concerns to provide answers or responses.

Education

High School Diploma -

Apeejay School Saltlake
Kolkata
04.2001 -

BBA -

J.R.N Rajasthan Vidyapeeth University
Udaipur, India
04.2001 -

Skills

    Customer Response

    Problem-Solving

    Customer Support

    Quality Assurance

    Customer Response

Timeline

Senior Customer Care Executive

Proclivity Digitech Pvt Ltd
10.2023 - 01.2024

Senior Customer Support Executive

TruckX
01.2023 - 07.2023

Senior Customer Support Executive

Spica Business Solutions
08.2021 - 12.2022

High School Diploma -

Apeejay School Saltlake
04.2001 -

BBA -

J.R.N Rajasthan Vidyapeeth University
04.2001 -

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Subh KeshanCustomer Care Executive