Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

Jhansi Gandipudi

Khammam

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2

2

years of professional experience

Work History

Analyst II Infrastructure Services

Jhansi Gandipudi

Dammapeta

06.2022 - Current

System Monitoring:Utilized Citrix Director and Citrix Studio for real-time monitoring and troubleshooting, significantly reducing system downtime and enhancing service reliability.
Provided expert-level support to end users and internal teams, resolving Citrix-related issues efficiently and maintaining high user satisfaction levels.
Upgrades and Maintenance : Planned and executed upgrades, patches, and maintenance for Citrix components, ensuring systems were up-to-date and secure.
Documentation : Created comprehensive documentation for Citrix configurations, operational procedures, and troubleshooting guidelines, facilitating knowledge sharing and operational consistency.
Tool : JIRA,ServiceNow,HPSM,AWS

Certifications:

AZ-900(Microsoft Azure Fundamentals)
AZ-104(Azure Administrator Associate)

Education

B.TECH- Computer Science Engineering -

Mallareddy Engineering College For Women

HYDERABAD

03-2022

Skills

Root Cause Analysis
Information Gathering
BI dashboards
System Analysis

Documentation And Reporting
MS Excel
Python Programming
SQL and Databases

Accomplishments

DXC Technology India Quarterly Champ Award (FY24 -Q4)

Timeline

Analyst II Infrastructure Services

Jhansi Gandipudi

06.2022 - Current

B.TECH- Computer Science Engineering -

Mallareddy Engineering College For Women