Fraud Analyst
WIPRO
06.2024 - Current
- Monitored user activity, transaction patterns, device data, and related accounts to detect suspicious behavior, identity theft, and account takeovers.
- Conducted KYC verification, Customer Due Diligence (CDD), and document validation to ensure compliance with risk and security guidelines.
- Utilized analytical tools and internal dashboards to identify fraud trends and escalate potential threats for further investigation.
- Implemented account actions such as release, suspension, escalation, or blocking, based on fraud risk assessment and policy guidelines.
- Reviewed user appeals and verified supporting documents to confirm account authenticity and reinstate genuine users.
- Performed Verification & Validation (V&V) of user cases to enhance fraud detection accuracy and reduce false positive.
- Collaborated with the Risk Operations and Compliance teams to resolve escalations and continuously improve case handling efficiency.
- Client - Google