Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Jheelum Dutta

Jheelum Dutta

Noida

Summary

Seasoned Test Lead with 15+ years of experience in manual and automation testing, specializing in Selenium-based automation frameworks. Proficient in Selenium WebDriver, Selenium Grid, Java, TestNG, and Maven, with expertise in executing Selenium scripts via Jenkins. Well-versed in all phases of the Test Life Cycle, including database validation using SQL. Strong understanding of SDLC and STLC, with expertise in Agile methodologies. Proven ability to lead and manage testing efforts across Banking and E-commerce domains. Certified Scrum Master (CSM) with knowledge of Jira dashboards and experience in web scraping using Beautiful Soup.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QA Manager

SpecialChem
02.2023 - Current
  • Developed and implemented comprehensive test strategies, defining scope and objectives to ensure end-to-end test coverage aligned with project goals.
  • Created detailed test plans and schedules, efficiently allocating resources to meet tight deadlines without compromising quality.
  • Fostered a culture of knowledge sharing through training sessions and workshops, enhancing team capabilities and promoting continuous learning.
  • Established and enforced best practices in testing methodologies, driving process improvements and enhancing testing efficiency across projects.
  • Collaborated closely with cross-functional teams — development, product, and business — to ensure seamless integration of testing within development cycles.
  • Managed and mentored a team of testers, assigning tasks, tracking progress, and ensuring timely delivery while promoting skill development.
  • Championed open communication channels with stakeholders, providing clear reports on risks, defects, and test outcomes for informed decision-making.
  • Conducted root cause analysis to identify and prevent recurring issues, significantly improving product reliability and customer satisfaction.
  • Led knowledge-sharing initiatives and created training programs to uplift junior testers and strengthen the team’s technical expertise.
  • Oversaw test case creation, execution, and defect reporting, ensuring high standards of software quality.
  • Prioritized defects based on severity and impact, collaborating with developers for quick resolution and continuous improvement.
  • Monitored test metrics and progress, ensuring adherence to QA best practices and organizational standards.
  • Performed usability testing across platforms including Windows, Android, and iOS, ensuring design compliance and functionality according to user expectations.
  • Spearheaded automation testing initiatives using tools like Selenium, Playwright, and JMeter, reducing manual effort and improving test accuracy.
  • Executed API testing (REST) with Postman, RestAssured, and Playwright API testing, enhancing backend validation processes.
  • Integrated performance testing within the QA lifecycle to ensure robust product scalability and reliability.
  • Conducted cloud-based testing on platforms like AWS and Azure, ensuring seamless operation across cloud-native applications.
  • Reported critical risks and test outcomes to stakeholders, enabling transparency and proactive decision-making.
  • Managed vendor relationships, negotiating contracts for third-party testing services, ensuring cost-effective and reliable support.
  • Delivered high-quality product releases under aggressive timelines by prioritizing critical issues and dynamically reallocating resources.

Technical Advisor

Infogain
03.2019 - 01.2023
  • - Managed documentation of all contract deliverables and internal/external processes in a deliverable format to ensure clarity and compliance.
  • - Facilitated and led Program Level defect triage meetings, resulting in a notable reduction in turnaround time for issue resolution.
  • - Reviewed and enhanced test cases, requirements, defects, and test execution within Application Lifecycle Management Version, primarily following scrum methodology.
  • - Delivered detailed and insightful test reports with findings and recommendations to program managers, contributing to informed decision-making.
  • - Designed and implemented automation using CLI, C#, and Selenium, leading to a significant increase in testing efficiency.
  • - Mentored team members in Test Automation and provided troubleshooting support to enhance overall team capabilities.
  • - Coordinated seamlessly with the team and senior management to provide expeditious solutions for any issues that arose.
  • - Supervised a 20-member team, ensuring smooth functioning and productivity.
  • - Leveraged expertise in UI Automation using Selenium WebDriver, Selenium Grid, JAVA, TestNG, and Maven to streamline testing processes.
  • - Successfully integrated mobile automation into the existing framework, enhancing the overall testing capabilities.

Senior Test Engineer

ssp india pvt ltd
01.2018 - 03.2019
  • - Utilized Selenium WebDriver, Selenium Grid, JAVA, TestNG, and Maven for automated testing of SSP Select Insurance as a Service, resulting in improved efficiency and accuracy of testing processes.
  • - Implemented BDD framework (Cucumber) to conduct feature testing, ensuring comprehensive coverage and effective scenario-based testing.
  • - Developed automation frameworks using the Page Object Model design concept, contributing to more maintainable and scalable automation suites.
  • - Contributed to writing Selenium WebDriver automation scripts and page methods using Java, resulting in faster test script development and maintenance.
  • - Executed automation scripts across multiple browsers/environments, detecting defects and reporting results to the team, ensuring cross-browser compatibility.
  • - Analyzed requirements, designed, and executed functional test cases, ensuring the robustness of the SSP Select Insurance as a Service platform.
  • - Actively participated in daily standup meetings, providing status updates and contributing to issue resolution and project planning.
  • - Facilitated knowledge transfer to newly recruited personnel, ensuring efficient onboarding and knowledge dissemination within the team.

IT Associate Consultant

ITC Infotech
06.2015 - 01.2018
  • - Orchestrated the development of a call centre application, combining multiple existing applications into a unified view for Fidelity International's UK strategy project.
  • - Integrated the new system with Phone (IVR) and legacy AS400 systems, as well as new Oracle Windows style systems, resulting in a more efficient and expedited customer service experience over the phone.
  • - Implemented agile methodologies, overcoming a steep learning curve in the process.
  • - Managed testing to support both old and new systems concurrently, while facilitating customer migration during the company's back-office platform change.
  • - Contributed to various projects feeding into the new application, such as accounts information retrieval, client creation and maintenance, web login control, and fund dealing of mutual and brokerage assets.
  • - Leveraged expertise in Selenium automation by utilizing Selenium WebDriver, Selenium Grid, JAVA, TestNG, and Maven to enhance testing processes for the call centre application.
  • - Designed and implemented custom automation frameworks using the Page Object Model framework to streamline test automation.
  • - Produced and executed Selenium WebDriver automation scripts in JAVA, ensuring comprehensive test coverage across different browsers and environments.
  • - Analyzed requirements, designed, and executed functional test cases, aligning testing efforts with business objectives.
  • - Demonstrated a proactive approach in understanding business requirements and application functionality to drive efficient testing procedures.

Delv SoftwareEngineer

Mphasis pvt ltd
01.2014 - 04.2015
  • - Analyzed requirements, designed, and executed functional test cases
  • - Uploaded test cases in ALM and executed them
  • - Performed Sanity, GUI, Functional, Regression, and System Testing
  • - Prepared traceability matrix for testing process
  • - Tested client DB for system compatibility and integrity
  • - Contributed actively to SharePoint testing

Project Engineer

Wipro Technologies Limited
05.2010 - 01.2014
  • Analyzed requirements, designed, and executed functional test cases.
  • Understood business requirements, application architecture, and its components.
  • Reviewed test reports and prepared Test Summary Reports.
  • Created and executed test scenarios and test cases, documenting results.
  • Reported defects and observations on a daily basis.
  • Attended daily stand-up meetings and actively contributed to discussions.
  • Provided knowledge transfer sessions for newly recruited team members.
  • Agile & Collaboration:
  • Worked in a highly dynamic Agile environment.
  • Actively participated in Scrum and Sprint meetings.

Education

Master of Science - Software

Sikkim Manipal University (SMU)
Sikkim Manipal
01.2011

BCA -

West Bengal University of Technology (WBUT)
WBUT
01.2009

Skills

  • Playwright
  • Typescript
  • MCP
  • Co-pilot
  • Zero step
  • Browser use
  • Selenium With Java
  • Java
  • Testng
  • Maven
  • Manual Testing
  • Manual Test Lead
  • Team Management
  • JMeter
  • Test Planning
  • Test Management
  • JIRA Tool
  • Jenkins
  • Azure Test
  • Postman
  • Postbot
  • Rest Assured

Certification

  • ISTQB Certified with 92% marks
  • Scrum Master Certification from Scrum Alliance

Accomplishments

    • Awarded Infogainer of the quarter at Infogain

    • Awarded Spot Award from ITC INFOTECH

    • Received “I think of the customer” award from Fidelity International(client)

    • Received “Thank You “card from Fidelity International(client)

    • Has been awarded the “Feather In My Cap” for Outstanding Contribution towards multiple releases of Nautical System application in the account American bureau of shipping .

Languages

english
bengali
hindi

Timeline

QA Manager

SpecialChem
02.2023 - Current

Technical Advisor

Infogain
03.2019 - 01.2023

Senior Test Engineer

ssp india pvt ltd
01.2018 - 03.2019

IT Associate Consultant

ITC Infotech
06.2015 - 01.2018

Delv SoftwareEngineer

Mphasis pvt ltd
01.2014 - 04.2015

Project Engineer

Wipro Technologies Limited
05.2010 - 01.2014

Master of Science - Software

Sikkim Manipal University (SMU)

BCA -

West Bengal University of Technology (WBUT)

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Jheelum Dutta