Jibin Abraham
Solution Manager
Ernakulam
Summary
Highly efficient and diligent banking professional with two years of experience in a solution manager role in the merchant ecosystem at ICICI Bank, and a total of three years of experience in the sales and logistics department. A capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Committed to upholding company policies and procedures while working with staff members and motivating the team. Strong organizational skills and excellent attention to detail when dealing with paperwork.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Solution manager
ICICI Bank Ltd
05.2023 - 07.2025
- Responsible for driving sales of all MES (Merchant ecosystem) products like POS,QR,payment gateway,Tally Plugin, API banking etc.
- Responsible to grow MES business through branch channel
- To provide training on MES products to branch employees
- Responsible to resolve customer's query related to MES products
- Responsible to handle MES business of all mapped branches
- Need to handle a team to achieve the monthly targets.
Team Leader
Paytm
03.2022 - 03.2023
- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
Crew Member
Southern fried chicken
02.2020 - 02.2021
- Work and communicate effectively with co-workers and management.
- Arrive for your shift on time.
- Respond to questions, concerns, and complaints from customers, vendors, or clients.
- Conduct administrative duties and errands as required.
LOGISTICS EXECUTIVE STORE MANAGER
Mswipe Technologies Pvt Ltd
08.2016 - 12.2019
- Mainly overseeing administrative activities and stock management.
- Manage inventory as well as warehouse, transportation and other logistics process.
- Manage and develop logistics staff.
- Attend meetings with clients.
- Physical verification.
- Controlling all office activities in Logistics section.
- Creating report such as inward, outward and replacement file.
CUSTOMER RELATIONSHIP EXECUTIVE
Mswipe Technologies Pvt Ltd
01.2016 - 08.2016
- Building and maintaining profitable relationship with key customer.
- Overseeing the relationship with customers handle by our team.
- Resolving customer complaints quickly and efficiently.
- Attend Meetings with clients.
- Keeping customers updated on the latest products in order to increase sales.
- Maintaining Documents and Word Processing.
AREA SALES OFFICER
Mswipe Technologies Pvt Ltd
10.2015 - 12.2015
- Meeting sales targets of EDC/card swipe machine.
- Responsible for planning & scheduling market visits for lead generation.
- Gathering feedback from market for existing products.
Education
Level 5 - Leadership and Management
Lerning Works Malta
Qormi 12.2019 - 05.2021
Bachelor of Computer Application - Computer Application
Mahatma Gandhi University
05.2012 - 05.2015
Skills
Decision-making
Scheduling
Empathy
Integrity
Microsoft Office
Cash Handling
Email Communications
Word Processing
Microsoft Excel
Power Point
Adequate basic Computer Knowledge
Browsing
Leadership
Analysis skills
Multitasking
Creative problem-solving
Adapting to the work environment
Store Management Experience
Communication
Organizational Skills
Team Building
Professionalism
Management
Retail Sales
Accepting challenges
Quick Learner and Hard Working
Teamwork
Governance Expertise
Judgement
Commitment
Planning
Time Management
Impeccable Administrative Skills
Responsibility Driven
Organized
Leadership Quality
Dedicated and work with positive attitude
Computer skills
Sales
Warehouse Management
Certification
MQF Level 5 Diploma in Leadership and Management (Malta), 03/01/21, Present, The purpose of this course is to provide aspiring or existing managers with the critical knowledge of management and leadership related to the 21st century organisation. The course covers the key elements of what makes a successful manager in business whether managing its finances, operations and people or building strategy and leading change in the digital age. The program is aimed at mid-managers who are seeking to update their knowledge in these key areas in order to enhance their performance, their team's effectiveness and the competitiveness of the organization they currently work in.
Industry
- Banking & Finance
- Logistic Support
- Marketing
Eligible To Work In
United Arab Emirates
Personal Information
Willing To Relocate: Anywhere
Timeline
Solution manager
ICICI Bank Ltd
05.2023 - 07.2025
Team Leader
Paytm
03.2022 - 03.2023
Crew Member
Southern fried chicken
02.2020 - 02.2021
Level 5 - Leadership and Management
Lerning Works Malta
12.2019 - 05.2021
LOGISTICS EXECUTIVE STORE MANAGER
Mswipe Technologies Pvt Ltd
08.2016 - 12.2019
CUSTOMER RELATIONSHIP EXECUTIVE
Mswipe Technologies Pvt Ltd
01.2016 - 08.2016
AREA SALES OFFICER
Mswipe Technologies Pvt Ltd
10.2015 - 12.2015
Bachelor of Computer Application - Computer Application
Mahatma Gandhi University
05.2012 - 05.2015