Proven leader at Bata India Ltd (franchisee store), adept in budget assistance and staff development, enhanced operational efficiency and customer satisfaction. Excelled in recruiting, performance coaching, and resolving conflicts, significantly improving team dynamics and productivity. Skilled in sales monitoring, ensuring compliance, and safety regulations, demonstrating a confident approach to achieving business goals.
Overview
4
4
years of professional experience
Work History
Asst. Manager
Bata India Ltd (franchisee store)
Vadodara
12.2019 - 12.2023
Assisted in the development of operational strategies to ensure efficient and productive operations.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Established processes for monitoring customer satisfaction levels.
Conducted regular performance reviews for employees to identify areas of improvement.
Ensured compliance with safety regulations and company policies.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Organized training sessions for new hires to familiarize them with the workplace environment.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Resolved customer inquiries and complaints requiring management-level escalation.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Resolved conflicts between team members in an effective manner.