Jihan Jadhav
Mumbai
Summary
Results-oriented Shopping Ads with a strong background in Google Ads campaign management and data-driven digital marketing strategies. Demonstrated success in optimizing performance marketing campaigns, enhancing client satisfaction, and delivering measurable business results. Skilled in audience targeting, segmentation, and cross-functional collaboration to drive strategic goals, and revenue growth. Proficient in leveraging analytics to inform decision-making and maximize ROI.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shopping Ads Specialist
Cognizant
04.2022 - Current
- Maintained strong client relationships by delivering clear, data-driven updates on campaign performance, insights, and strategic recommendations.
Diagnosed and resolved campaign-related issues while proactively identifying optimization opportunities to enhance overall performance.
Supported merchants in managing Google Ads and Google Merchant Center accounts, addressed inquiries, and collaborated cross-functionally to support team objectives. - Managed social media campaigns to enhance brand visibility and engagement.
Knowledge Engineer
Accenture
09.2019 - 11.2020
- Assisted customers through chat and email by resolving billing inquiries, clarifying payment details, and guiding them through the app’s payment process.
- Contributed to revenue growth by effectively promoting and upselling premium subscription plans.
- Led and trained team members, providing tools, resources, and guidance to enhance customer support quality, and ensure service excellence.
Customer Service Agent
Firstsource
01.2019 - 09.2019
- Diagnosed and resolved technical issues related to internet speed and cable box functionality, ensuring minimal disruption to customer service.
- Delivered prompt and effective support for account-related inquiries, including plan modifications, to enhance customer satisfaction and retention.
- Recommended appropriate plan upgrades, and value-added services, driving upsell opportunities, and contributing to revenue growth.
Anti-Piracy Agent
Sony Music Entertainment
05.2017 - 05.2018
- Collaborated with Sony Music’s Anti-Piracy Team to safeguard the company’s intellectual property, and enforce copyright protection.
- Monitored digital platforms, including Facebook, YouTube, and Dailymotion, to identify and track instances of copyright infringement.
- Reported and documented unauthorized content to facilitate timely removal, and support legal enforcement efforts.
Knowledge Engineer
Intelenet Global Services
05.2016 - 01.2017
- Assisted customers with online and mobile banking inquiries, offering guidance on payment methods, and digital banking features.
- Processed requests for credit and debit cards, along with other banking materials, ensuring accuracy and timely service delivery.
Education
Bachelors - Mass Media
Mumbai University
Mumbai University01.2017
Higher Secondary Education -
Mumbai University
Mumbai University01.2012
Skills
- Google Ads campaign management
- Data-driven marketing strategy
- Performance marketing and ROI optimization
- Social media strategy & execution
- SEO (on-page, off-page, technical SEO)
- Conversion rate optimization (CRO)
- Audience targeting and segmentation
- Analytics and reporting (Google Analytics)
- A/B testing and campaign optimization
Certification
- Google Ads Certification — Google, 2023
- Google Analytics Certification — Udemy, 2024
Extracurricular Activities
Member of Sea Cadet Corps (2005–2010) — Participated in disciplined naval training and activities, developing leadership, teamwork, and maritime skills. Member of Cultural Committee (2014–2017) — Led college events, ensured smooth execution and secured sponsorship from Decathlon for the college fest.
Timeline
Shopping Ads Specialist
Cognizant
04.2022 - Current
Knowledge Engineer
Accenture
09.2019 - 11.2020
Customer Service Agent
Firstsource
01.2019 - 09.2019
Anti-Piracy Agent
Sony Music Entertainment
05.2017 - 05.2018
Knowledge Engineer
Intelenet Global Services
05.2016 - 01.2017
Bachelors - Mass Media
Mumbai University
Higher Secondary Education -
Mumbai University
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