Jijin Jacob
Senior Customer Service Executive
New Delhi,DL
Overview
4
4
years of professional experience
Summary
Accomplished Senior Executive Customer Service Associate skilled in addressing customer concerns and enhancing overall satisfaction. Proactive approach combined with exceptional time management and problem-solving capabilities. Known for adaptability and quick acquisition of new skills. Dedicated to fostering team success and advancing organizational objectives.
Work History
SENIOR EXECUTIVE - Customer Service & Backend Operations
iEnergizer
Noida
08.2021 - Current
- Provided efficient resolution of technical and product-related issues via chat and email support.
- Executed back-end content moderation for various media types in alignment with global policies.
- Collaborated on identifying and removing harmful content within the Terrorism, Violence & Extremism team.
- Utilized Zendesk, Jira, and CRM tools for effective ticket management and workflow oversight.
- Conducted data analysis, developed reports, and proposed process enhancements.
- Uphold compliance with data privacy regulations and confidentiality protocols.
- Leveraged insights into U.S. culture and digital trends for informed decision-making.
- Handled inbound and outbound calls during the voice process phase, resolving customer queries and ensuring satisfaction.
Accomplishments
- Managed inbound and outbound calls during voice process phase, addressing customer queries and enhancing satisfaction.
- Addressed user complaints and issues by collaborating with team through chat and email support.
- Evaluated content and user-generated games prior to platform publication and moderated appropriately.
- Facilitated support for top developers concerning account bans, freezes, and deletions.
- Partnered in identifying and eliminating harmful content within Terrorism, Violence & Extremism team.
- Proficient in leveraging tools such as Zendesk and Jira for efficient ticket management and workflow oversight.
- Enforce compliance with data privacy regulations and confidentiality protocols.
Skills
- Work prioritization
- Efficient scheduling
- Collaborative skills
- Effective decision-making
- Adaptability
- Analytical skills
Education
Bachelor of Computer Applications -
Galgotias University
Gautam Budh Nagar07.2020
Languages
- English
- Hindi
Timeline
SENIOR EXECUTIVE - Customer Service & Backend Operations
iEnergizer
08.2021 - Current
Bachelor of Computer Applications -
Galgotias University