Jimit Cholera
Mumbai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Sr Sales Officer - Home Loan Department
ICICI Bank
12.2013 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
- Coordinated with legal team to ensure all loan agreements were compliant with state and federal regulations.
- Boosted loan approval rates by meticulously evaluating applicants' financial information and advising on improvement strategies.
- Processed loan applications and monitored progress from start to finish.
- Proactively identified solutions for customers experiencing credit issues.
- Streamlined the sales process, implementing CRM systems to effectively track leads, opportunities, and client interactions.
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
Education
Master of Commerce, India -
Mumbai University
Mumbai11.2012
Bachelor of Financial Markets - Bachelor of Financial Markets
Mumbai University
Mumbai 06.2011
Skills
- Negotiation expertise
- Sales Presentations
- Client acquisition
- Sales Team Leadership
- Sales follow-up
- Time Management
- Multitasking
- Relationship and Team Building
- Team Collaboration
- Organizational Skills
- Active Listening
- Decision-Making
- Client Relationship Building
Timeline
Sr Sales Officer - Home Loan Department
ICICI Bank
12.2013 - Current
Master of Commerce, India -
Mumbai University
Bachelor of Financial Markets - Bachelor of Financial Markets
Mumbai University
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