RAVIKUMAR M

⭐️Led mortgage origination process, ensuring compliance with regulatory standards and company policies.

⭐️Developed strategic relationships with real estate agents to enhance referral network and drive loan volume.

⭐️Conducted in-depth financial analyses to assess borrower eligibility and optimize loan offerings.

⭐️Implemented process improvements that increased efficiency in loan processing timelines and customer satisfaction.

⭐️Expanded market reach by participating in trade shows, community events, and networking activities relevant to the home loans sector.

⭐️Boosted home loan sales by cultivating strong relationships with clients and realtors.

⭐️To acquire new liability relationships (Curent Accounts /Saving Accounts /Deposits) and stengthen these relationships through highest levels of service quality.

⭐️Communicate clearly to customers on the requirements for various types of products and services

⭐️Ensure that all customer documents are verified with originals and are handied with care and confidentiality.

⭐️Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements

⭐️Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank

⭐️Worked withsoftwarelike Finacle, Flexcube, CRM NXT, Customer Potfolio Management, Providing quality service to the customer.

⭐️Resolution of customer queries/complaints and customer service request Generating quality leads of Retail Assets products like Personal Loans, Home loan, and car loans Generating quality leads of TTP products like Life insurance, General insurance, Health insurance and closing the leads.

⭐️Crosselling the products like mutual funds, Demat account, SIP, Credit card.