Jimit Modi
Mumbai
Summary
Results-driven Sales Professional specializing in merchant acquisition and customer relationship management. Leverages data analysis to deliver strategic insights that drive growth. Recognized for increasing transaction volumes and strengthening client relationships while consistently meeting targets and enhancing team performance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
High Value Associate
Paytm Services
Mumbai
06.2025 - Current
- Drove merchant acquisition and growth for Paytm payment solutions, including QR and EDC swipe machines, within assigned territory, acquiring atleast 15 new merchants per month
- Managed end-to-end sales cycle, including onboarding by ensuring necessary documentation, activation by facilitating setup, and usage adoption by providing training and support.
- Collaborated with merchants to increase transaction volume (GMV) by atleast 30-40% and provided after-sales service for referrals, enhancing customer satisfaction.
- Managed escalations, relationship management, and retention strategies for key merchants, achieving a retention rate of [%].
- Tracked daily performance metrics and contributed to growth by identifying opportunities for improvement and implementing effective strategies.
Team Leader
Reliance Jio
Mumbai
09.2024 - 05.2025
- Led and mentored a team of Home sales officers (HSOs) for Jio Fiber broadband business solutions
- Trained and mentored team members to drive sales and handle objections with ease.
- Owned daily targets, productivity tracking, and performance review of team members
- Supported team in closing complex deals and resolving customer objections
Business Analyst
Lords Freight India Pvt. Ltd.
Mumbai
07.2022 - 08.2024
- Conducted freight forwarding market research and competition analysis to track industry trends, pricing movements, and competitor strategies
- Generated market insights to support sales strategy and leadership decision-making
- Prepared MIS reports and business review presentations for AVP – Sales, CEO, and Sales Heads
- Developed and presented Board Review and Business Review (BRM) PPTs to senior stakeholders and Mahindra Logistics CEO
- Pulling data from Cargowise and preparing Revenue, Volume and Trade lane report by using advanced Excel skills
- Designed sales dashboards and analytical reports to help sales teams derive actionable insights
- Preparing Dashboard depicting Year on Year growth, top trade lane and top revenue and volume customers using advanced Excel and Power BI (as required)
Sales Account Manager
Bharti Airtel
Mumbai
12.2021 - 07.2022
- Managed B2B sales of Simcards, Broadband and Internet Leased Line for corporates
- Acquired and onboarded new customers for telecom solutions
- Handled end-to-end sales cycle: from prospecting to pitching to closure and providing after sales service for referrals
Area Sales Officer
Mswipe Technologies Pvt. Ltd.
Mumbai
11.2016 - 10.2021
- Started as a Sales executive then promoted as Team Lead in 2019 and led and managed a team of 7 sales executives
- Drove merchant acquisition for POS and digital payment solutions
- Trained team on product knowledge, pitch delivery, and objection handling
- Monitored daily performance, targets, and field productivity
- Acted as bridge between management and field team by delivering targets and improving Team discipline and conversion ratios.
Education
MBA - Marketing
Welingkar University of Management, Matunga
Mumbai 04.2017 - 03.2019
Skills
- Merchant acquisition
- End-to-end sales
- Customer relationship management
- Data analysis
- Communication skills
Languages
Gujarati
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
High Value Associate
Paytm Services
06.2025 - Current
Team Leader
Reliance Jio
09.2024 - 05.2025
Business Analyst
Lords Freight India Pvt. Ltd.
07.2022 - 08.2024
Sales Account Manager
Bharti Airtel
12.2021 - 07.2022
MBA - Marketing
Welingkar University of Management, Matunga
04.2017 - 03.2019
Area Sales Officer
Mswipe Technologies Pvt. Ltd.
11.2016 - 10.2021