Jinu Simon

Provide end to end IT Service Management (ITSM) and IT Service Delivery (ITSD) solutions, focusing on implementing and optimizing service frameworks based on ITIL principles. Our services include designing and streamlining service processes, managing SLAs, and ensuring consistent service quality and user satisfaction. We work closely with cross-functional teams to drive continual improvement, incident resolution, change management, service reporting and ensuring alignment with business objectives and compliance requirements.

• Delivering IT support to 150+ users, ensuring optimal functionality of IT devices, services, and applications aligned with organizational needs.
• Managed high-stakes meetings for executives and guests.
• Familiar with VDI, Windows 10, Windows 11, Manage Engine applications (end point central, SDP, AD self service), Avaya telephony, meeting room booking apps, access control systems, adobe e signature, office 365 etc. And also the company's customized apps.
• Collaborated with project managers to assist in the successful delivery of IT projects, adhering to timelines and objectives.

• Delivered comprehensive IT support to nearly 500 users, ensuring seamless functionality of devices and services including laptops, desktops, printers, Cisco phones, and smart devices.
• Prepared IT equipment and services for onboarding new employees, enhancing integration and productivity from day one.
• Coordinated with vendors for efficient delivery, repair, and replacement of IT devices, while overseeing and monitoring service agreements.
• Managed and supported installation and licensing for Autodesk, Adobe creative cloud, Estate Master, and other software solutions.
• Administered general IT services, including smart meeting solutions and advanced printing solutions, optimizing operational workflow.
• Provided preliminary support for MAC systems and utilized IT support tools such as Manage Engine AD Manager Plus and Skype for Business.
• Managed IT services and AV requirements for events, ensuring smooth execution and high-quality service delivery.
• Oversaw mobile and ISP services, including registration, cancellation, and renewals of voice, data, domains and internet services, maintaining meticulous records.

• Spearheaded IT operations, managing device support and network oversight for both administrative and guest services.
• Led initiatives to ensure efficient operations with minimal downtime.
• Enhanced application support to improve productivity.
• Managed IT solutions to deliver seamless user experiences.