Jiresh Raveendran
Mumbai
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management and operations. Overall Experience of more than 9 years in Data Analysis and Reporting. More than 4 years of experience as Data Consultant, SME and Process Trainer.
Overview
17
17
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
Mumbai
10.2020 - Current
- Cross trained for three processes in the Fixed Income Market for Bloomberg.
- Researching on new issues of securities for the client.
- Create and update them after going through the document carefully.
- Getting the information verified and making rectifications as quickly as possible.
- Quality Analyst for analyzing and checking data and information for the client.
- Timely and accurate day to day analysis and research skills.
- Working on various special projects for the fixed income market.
- Checking whether the data is accurate and updated appropriately.
- Assisting the fixed income data analyst to rectify the errors and make the appropriate changes in the file as per the need of market.
- Have also shared Process Improvement plans for the team.
- Updating information for the client from large documents.
- Working on special requests raised by the client.
Data Consultant (Information Processing Specialist)
Tata Consultancy Services
Mumbai
03.2015 - 06.2020
- Aligning and Remediating customer data to show Accurate information in Database.
- Responsible for Data allocation and collation from Team.
- Handling escalations and providing timely solutions.
- Performing tool testing for any latency or error.
- Quality audits of data processed and remediated.
Senior Technical Officer
Convergys Pvt Ltd
Mumbai
02.2011 - 02.2015
- Handle customer enquiries related to troubleshooting complaints, Extension/Service requests.
- Manage a high volume workload within a deadline driven environment.
- Promote value added products and services.
- Follow up and communicate with specific departments for escalation and resolution of more complex situations.
Customer Service Executive
Effort BPO for Go Air Process
Mumbai
08.2008 - 07.2010
- Handled booking tickets for Go Airlines (i.e. Reservation & Ticketing, Amendments, Cancellations).
- Assigning Outbound calls to particular department so that customer can be aware of flight schedule change.
- Performed basic administrative functions as needed.
Education
Bachelor of Commerce - Accounts,Economics
Mumbai University
Mumbai, Maharashtra 06.2003 - 10/2006
Skills
- Decision Making
- Leadership
- Self-Motivation
- Adaptability
- Training Skills
- Innovation and creativity
- Process mapping
- Team building and motivation
Hobbies and Interests
Interacting with people
Travelling
Photography
Honor Awards
- Train the trainer (T3), Tata Consultancy Services Pvt Ltd
- Awards for Excellence, Tata Consultancy Services Pvt Ltd, 08/22
Conferences Courses
- Successfully passed MS -CIT
- Successfully certified Computerized Financial Accounting & Tally
- English typing speed with 60 w.p.m
- Successfully Certified Hardware & Networking
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
Malayalam
Elementary
A2
Timeline
Business Process Lead
Tata Consultancy Services
10.2020 - Current
Data Consultant (Information Processing Specialist)
Tata Consultancy Services
03.2015 - 06.2020
Senior Technical Officer
Convergys Pvt Ltd
02.2011 - 02.2015
Customer Service Executive
Effort BPO for Go Air Process
08.2008 - 07.2010
Bachelor of Commerce - Accounts,Economics
Mumbai University
06.2003 - 10/2006