JISHNU PRASAD
Quality Analyst | Six Sigma Yellow Belt Certified
Gurgaon
Summary
Experienced Quality Analyst with Six Sigma Yellow Belt certification, recognized for proficiently addressing and resolving intricate quality issues through meticulous research. Demonstrates strong analytical skills, exceptional organizational abilities, and effective planning. Self-motivated and proactive, consistently delivering results with minimal supervision. Proven track record in QA methodology, consistently enhancing quality and efficiency.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Quality Analyst
TASKUS INDIA PRIVATE LTD
GURGAON
01.2022 - 09.2023
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and revised procedures, checklists and job aids to reduce errors.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Analyzed quality and performance data to support operational decision-making.
- Addressed non-conformance issues, pausing production to correct errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Trained new staff on filing, phone etiquette and other office duties.
Advisor II, Customer Service
CONCENTRIX DAKSH SERVICES, INDIA PRIVATE LIMITED
Gurgaon
06.2019 - 01.2022
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Diploma: Professional Diploma - Indian, Foreign and SAP Accounting
G-TEC Computer Education
Thodupuzha 01.2018 - 12.2018
12th - Commerce
Govt. Higher Secondary School
Peringassery, Kerala 06.2010 - 03.2012
10th -
Kerala State BoardGovt. Higher Secondary School Peringassery
Peringassery, Kerala 06.2009 - 03.2010
Six Sigma Yellow Belt (SSYB™) -
6sigmastudy™
Online 10.2023 - 10.2023
Skills
Time Managementundefined
Accomplishments
- Awarded Employee of the month for being a major contributor to the team
- Led team to achieve 95% Quality score, earning recognition from upper management and financial reward
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Six Sigma Yellow Belt (SSYB™) -
6sigmastudy™
10.2023 - 10.2023
Quality Analyst
TASKUS INDIA PRIVATE LTD
01.2022 - 09.2023
Advisor II, Customer Service
CONCENTRIX DAKSH SERVICES, INDIA PRIVATE LIMITED
06.2019 - 01.2022
Diploma: Professional Diploma - Indian, Foreign and SAP Accounting
G-TEC Computer Education
01.2018 - 12.2018
12th - Commerce
Govt. Higher Secondary School
06.2010 - 03.2012
10th -
Kerala State BoardGovt. Higher Secondary School Peringassery
06.2009 - 03.2010
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