Jitender

• Joined as Benefits Operations Manager, promoted to Senior Service Manager.
• Managed US Health & Welfare benefits operations, ensuring compliance and service delivery for enterprise clients.
• Managed benefits administration for medical, dental, vision, life insurance, disability, and retirement plans.
• Work on Workday Benefits configuration and benefits administration.
• Support Day-1 client implementation including plan setup and go-live readiness.
• Manage Open Enrollment cycles for multiple clients.
• Handle ACA compliance and reporting (1094-C / 1095-C).
• Manage COBRA administration and life event processing.
• Perform benefits reconciliation and payroll deduction validation.
• Monitored SLA performance and client service metrics to identify areas for improvement and enhance service delivery.
• Key Achievements
• Successfully delivered multiple Day-1 implementations for US clients.

Project Manager / Benefits Ops Manager– AE & ACA Projects

• Successfully managed end-to-end delivery of AE and ACA projects, ensuring alignment with business objectives, timelines, and quality standards.
• Led cross-functional teams comprising technical, operations, and business stakeholders to achieve project milestones and deliverables.
• Coordinated project governance activities, including stakeholder meetings, progress tracking, and escalation management.
• Managed project scope, resource allocation, and dependencies to ensure on-time delivery within agreed parameters.
• Facilitated communication among internal teams, customers, and leadership to promote transparency and enable timely decision-making.
• Monitored key performance indicators (KPIs), project health metrics, and service readiness activities throughout the project lifecycle.
• Supported change management, transition planning, and post-implementation reviews to ensure successful project adoption.
• Improved operational efficiency through process improvements.

• Contributed to US Health & Welfare benefits operations by ensuring compliance with regulations.
• Facilitated Day-1 implementation for multiple clients, ensuring seamless transitions.
• Executed data migration projects using SQL and MS Excel to ensure data integrity.
• Established clear documentation to guide team operations and provided training to team members.

• Administered US payroll operations in HR BPO, ensuring compliance with regulations and accuracy in processing.
• Managed salary deductions and payroll processes, facilitating timely and precise employee compensation.
• Maintained accurate employee data for payroll processing in PeopleSoft HR system.
• Supported pre-payroll and post-payroll activities, contributing to seamless payroll cycles and accurate reporting.