JITENDER KAMBOJ
Ghaziabad
Summary
As a results-driven professional with a 16-year track record of exceptional performance in US Benefits, including expertise in US Payroll and US Health & Welfare, I have honed my skills in implementing solutions for multiple clients. My experience encompasses project transitioning from onshore, ensuring seamless project implementation, and providing robust product go-live support within the US Health & Welfare domain. I am adept at managing the accurate and timely completion of multi-state payroll, benefits administration, and employee services, ensuring operational excellence. My rich onsite and offsite experience includes the design, development, testing, and implementation of processes tailored to client needs, contributing to project excellence across various engagements.
Overview
17
17
years of professional experience
Work History
SENIOR SERVICE MANAGER
Wipro
Noida
07.2024 - Current
- Rapidly advanced from Benefit Operation Manager to Senior Service Manager, demonstrating leadership and expertise.
- Expertly manage a diverse portfolio of US Benefits and Payroll operations for multiple clients.
- Spearhead HRO activities including New Hire processes and Total Reward Benefits administration.
- Lead the US Payroll Team, ensuring excellence in client delivery and service quality.
- Compile and prepare intricate reports detailing earnings, taxes, deductions, leave, disability, and non-taxable wages.
- Oversee payroll functions for various US clients, maintaining strict adherence to payroll compliance standards.
- Direct a robust team in the US Health & Welfare domain, managing processes for numerous clients with precision.
BENEFIT OPS MANAGER
Wipro
Noida
04.2020 - 06.2024
- Spearheaded initial implementation for a major US Benefits client, ensuring seamless data migration and requirement gathering.
- Conducted comprehensive testing and collaborated with multiple stakeholders to facilitate data transfers between platforms utilizing SQL and MS Excel.
- Delivered extensive training to client-aligned team members post-migration to ensure smooth transitions.
- Managed end-to-end US Payroll operations, overseeing salary deductions for Health & Welfare benefits and serving as the primary contact for payroll escalations.
- Played a key role in Annual Testing for ongoing US payroll projects, ensuring accuracy and compliance.
- Addressed event processing and error reports, swiftly resolving employee issues and managing vendor file quality assurance, transmission, and testing.
- Engaged with vendors directly to expedite resolution of urgent escalations.
- Automated 13 critical processes, resulting in a significant time saving of 45 hours per month.
- Made significant contributions to ACA projects, including the creation, validation, and distribution of Forms 1095-C and 1095-B.
SENIOR ANALYST
Conduent
NOIDA
08.2014 - 04.2020
- Spearheaded initial implementation for US benefits domain.
- Conducted comprehensive requirement gathering and testing phases.
- Efficiently resolved defects and updated Standard Operating Procedures (SOPs).
- Facilitated seamless transition of processes to the incumbent team.
- Delivered advanced support to US clients on Employee Benefits inquiries and issues.
BENEFIT OPS ADMINISTRATOR
Aon Hewittt
Noida
01.2011 - 08.2014
- Rapidly advanced from Team Member to Benefit Ops Administrator, demonstrating exceptional performance and leadership.
- Managed comprehensive US payroll operations, from new hire processing to retiree benefits administration.
- Ensured strict adherence to payroll compliance regulations, safeguarding organizational integrity.
- Recognized by onshore clients and end-users for prompt resolution of critical payroll issues.
- Played a pivotal role in the Appeals team, adjudicating employee cases in alignment with plan provisions and client directives.
- Provided expert support to US clients, addressing inquiries and concerns related to payroll processes.
CUSTOMER CARE EXECUTIVE
IBM Daksh
Gurgaon
09.2008 - 01.2011
- Processed customer orders, returns, and exchanges with accuracy and efficiency.
- Managed high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Resolved customer issues and complaints, ensuring a high level of customer service and retention.
- Provided product and service information, addressing customer inquiries with knowledgeable responses.
Education
MBA - IT
Sikkim Manipal University
01.2011
BA -
Delhi University
01.2003
HIGHER NATIONAL CERTIFICATE - Software Engineering
NIIT
New DelhiSkills
- US Benefits
- US Health & Welfare
- Project Transitioning from Onshore
- People management
- HRO
- New Client Implementation
- Process Automation
Languages
- English
- Hindi
<Enter your own>
Date of Birth: 01/15/84
Course
Diploma in Software Engineering, NIIT, 01/01/08 - 12/31/08
Timeline
SENIOR SERVICE MANAGER
Wipro
07.2024 - Current
BENEFIT OPS MANAGER
Wipro
04.2020 - 06.2024
SENIOR ANALYST
Conduent
08.2014 - 04.2020
BENEFIT OPS ADMINISTRATOR
Aon Hewittt
01.2011 - 08.2014
CUSTOMER CARE EXECUTIVE
IBM Daksh
09.2008 - 01.2011
MBA - IT
Sikkim Manipal University
BA -
Delhi University
HIGHER NATIONAL CERTIFICATE - Software Engineering
NIIT