Jitender Singh
Bangaluru
Summary
Dynamic Technical Lead at Mobileum India Pvt Ltd with proven leadership skills and expertise in Salesforce. Successfully implemented automated testing frameworks, enhancing efficiency and reducing errors. Adept at mentoring teams and fostering collaboration, resulting in improved project outcomes and stakeholder relationships. Strong background in project management and Python programming.
Overview
16
16
years of professional experience
Work History
Technical Lead
Mobileum India Pvt Ltd
Bengaluru
11.2021 - Current
- Tracked project progress to ensure timely completion of goals and deadlines.
- Implemented automated Roboshark Framework testing, increasing tester efficiency and reducing errors.
- Mentored junior testers to enhance testing quality and adherence to best practices.
- Fostered positive work environment that promoted collaboration and innovation among team members.
- Developed comprehensive strategy to improve team efficiency and effectiveness.
- Established relationships with key stakeholders, enhancing collaboration and decision-making processes.
- Set team goals and monitored progress to ensure successful task completion.
- Created system for tracking KPIs, resulting in increased revenue.
Deputy Manager
VOIS
05.2016 - 11.2021
- Developed and maintained comprehensive project plan to track progress against deadlines and budgets.
- Monitored quality of deliverables and communications, providing timely feedback to team members.
- Facilitated collaboration among cross-functional teams to achieve key project milestones.
- Evaluated team performance and delivered constructive feedback to enhance technical skillsets.
- Coordinated with stakeholders to promptly address changing requirements.
- Planned deliverable targets for individual testers within roaming services team.
- Mentored team members to improve technical skills and overall performance.
- Identified areas for improvement through metrics analysis and led discussions on challenges faced.
Assistant Manager
Magna Infotech
06.2015 - 05.2016
- Analyzed customer feedback to identify improvement areas and implemented strategies for increased satisfaction.
- Trained and mentored employees, enhancing potential and deliverable quality.
- Managed a team of 20 employees, delegating tasks and setting goals to meet deadlines.
- Planned individual targets for local market roaming services across the financial year.
- Established deliverable targets for the team and monitored performance via Salesforce.
- Analyzed financial data to uncover cost-saving opportunities and executed expense reduction strategies.
- Developed a comprehensive customer service program that significantly boosted satisfaction levels.
- Created and tracked KPIs to ensure timely achievement of goals within budget constraints.
CS Core Engineer
Essjay Ericsson India Ltd
05.2013 - 05.2015
- Conducted investigations into critical network and customer issues for RCOM project transitions.
- Managed operational escalations, published incident reports, and facilitated review meetings with clients.
- Executed Environment, Health & Safety Audit & Compliance and oversaw ongoing project rollouts.
- Collaborated with project managers to develop strategies for cost savings and resource optimization.
- Supervised back office engagement to ensure implementation of corrective measures for process improvement.
- Monitored network KPIs to optimize performance parameters collaboratively with the team.
Switch Engineer
Alcatel Lucent Managed Services
03.2009 - 04.2013
- Provided ONM support for MSC, GMSC, and Cisco CGSN-ASR5000 systems.
- Configured new cell sites for various MSCs and ensured POI connectivity.
- Analyzed reports and monitored utilization of packet and circuit traffic.
- Resolved customer complaints promptly while maintaining professionalism.
- Managed service-affecting fault tickets according to established processes.
- Conducted application testing for connectivity and verified CDR accuracy.
- Designated test calls on each new E1 to address cross-connection issues.
Education
B-Tech - E.C.E
Jawaharlal Nehru Technology University (JNTU)
Hyderabad08-2006
Intermediate -
Andhra Pradesh Board
Adilabad06.2002
High School -
Board of Secondary Education Andhra Pradesh
Adilabad06.1999
Skills
- Leadership skills
- Prince2 certification
- Salesforce expertise
- Python programming
- Microsoft Office proficiency
- Jira project management
- SQL database management
- Team collaboration
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 08/31/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Summary Skills
- Leadership quality
- Prince 2 Certified
- Sales Force
- Python
- Microsoft Office
- Jira
- SQL
- Ability to work with team
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
Timeline
Technical Lead
Mobileum India Pvt Ltd
11.2021 - Current
Deputy Manager
VOIS
05.2016 - 11.2021
Assistant Manager
Magna Infotech
06.2015 - 05.2016
CS Core Engineer
Essjay Ericsson India Ltd
05.2013 - 05.2015
Switch Engineer
Alcatel Lucent Managed Services
03.2009 - 04.2013
B-Tech - E.C.E
Jawaharlal Nehru Technology University (JNTU)
Intermediate -
Andhra Pradesh Board
High School -
Board of Secondary Education Andhra Pradesh
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