JITENDRA PAL SINGH
New Delhi
Summary
Results-oriented Sr. Analyst II, Business Process Solutions, with expertise in leading teams and optimizing processes to enhance efficiency and profitability. Skilled in coordinating cross-functional operations and aligning strategic objectives with execution. Proven strengths in team building, client relationship management, and fostering a culture of accountability and improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader-Sr Analyst II Business Process Solutions
DXC Technology
Noida
02.2016 - 11.2025
- I am a performance‑driven Sr Analyst II Business Process Solutions with a proven ability to lead and mentor a team of 20 professionals, optimize processes, and deliver measurable results.
- With experience in coordinating cross‑functional operations and supporting senior leadership, I excel at balancing strategic goals with day‑to‑day execution.
- My strengths lie in building high‑performing teams, fostering client relationships, and implementing solutions that improve efficiency and profitability.
- Adept at motivating teams, managing change, and fostering a culture of accountability and continuous improvement.
- Recognized for strong leadership, problem‑solving, and stakeholder management skills.
- Joined as Professional 1 in February 2016, contributing to the development and deployment of multiple core systems including CMS Recon, Manbill, Maneft, Chgeft, CMS Undistributed Open Batch Items, Lckboxerr, Decisioning, Retcrcard, Reteft, Retcheck, and Premium.
- Since January 2017, entrusted with Reconciliation of the 2510040 account, ensuring accurate financial reporting and compliance.
- In 2018, successfully handled two Onshore projects focused on balancing the Company W3 and W8 accounts, demonstrating ownership of critical deliverables.
- In 2019, nominated for General Suspense responsibilities, maintaining and monitoring multiple accounts (2412100, 2416300, 2510000, 2412600, 2412700, 2412800, 2203400) to ensure accurate reconciliation and smooth operations.
- In 2021, I transitioned to lead the Charger2 A1 project, which was a new initiative at the time.
- Together with my team, I successfully established the project framework and delivered strong results.
- In 2023, I took full ownership of the Onshore activities, managing direct client deliverables under the Charger2 A2 project.
- Currently, I oversee both A1 and A2 projects, ensuring seamless execution, client satisfaction, and team performance.
- Developed leadership pipelines by coaching team members for future roles.
- Collaborated with senior management to align team goals with organizational strategy.
- Implemented performance metrics and feedback systems to enhance team accountability.
- Strategic Planning & Execution
- Project & Program Management
- Performance Optimization
- Conflict Resolution & Coaching
- Stakeholder Engagement
- Process Improvement
- Budgeting & Resource Allocation
- Client Appreciation.
- Rewards/Recognition Accolades, Quarterly Champ awards from Manager.
Senior Associate
EXL Services P. LTD
Noida
06.2009 - 02.2016
- Delivered volume inventory reports to manager, ensuring accurate tracking and reporting.
- Conducted daily client calls to discuss pending cases and review new inventory, fostering strong client relationships.
- Work volume assigned to the team as per priority.
- Mentored team members on best practices and procedures.
- Handled escalations.
- Monitored team quality of processed cases, contributing to consistent adherence to standards.
- Achievements: Top performer rewards every month.
- Best performer of the year reward certificate.
- Work Rewards/Recognition: Monthly Top Performer and Best Performer of the Year.
Education
Bachelor of Arts -
M.J.P. Rohilkhand University
Bareilly07.2003
Skills
- Microsoft Office Suite
- Presentation skills
- Team leadership
- Chorus AWD expertise
- Mainframe systems
- Client communication
Websites
Certification
- LOMA 281 - Meeting Customer Needs with Insurance and Annuities - 3rd Edition, 08/12/23
- LOMA 291 - Improving the Bottom Line: Insurance Company Operations - 2nd Edition, 11/03/23
- AIGPE LEAN SIX SIGMA GREEN BELT, 08/31/23
- Operational Excellence Kaizen Champion, 01/01/24
- AIGPE LEAN SIX SIGMA GREEN BELT, 07/05/24
- Quality Guru Inc. - Quality Management for Business Excellence, 09/27/24
- AIGPE FMEA SPECIALIST, 01/22/25
Hobbies and Interests
- Comedy shows
- Listening to music
- Enjoys doing complex tasks
Personal Information
- Date of Birth: 01/06/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader-Sr Analyst II Business Process Solutions
DXC Technology
02.2016 - 11.2025
Senior Associate
EXL Services P. LTD
06.2009 - 02.2016
Bachelor of Arts -
M.J.P. Rohilkhand University