Jitendra Rathore
Indore
Summary
Team Leader with over 8 years of experience in the waste management industry. Proven track record of leading billing teams, optimizing financial processes, and delivering results through team development, technology adoption, and client-focused problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader
WM Universal Solution PVT LTD
Indore
10.2016 - Current
- Manage a team of 24 billing professionals, handling high-volume client billing.
- Ensure accurate billing, reconciliation, and payment tracking.
- Collaborate with internal departments to resolve client issues, and streamline processes.
- Lead transitions of billing processes during system migrations and contract renewals.
- Support the training and performance management of billing team members.
Education
MBA -
Technocrats Institute of Technology
Bhopal, MP08.2015
Higher Secondary School - Commerce
Govt.Subhash.H.S. Excellence School
Bhopal, MP01.2010
Skills
- Tools: Power BI, Salesforce, Oracle, Coupa, SAP, SQL, Advanced Excel, and PowerPoint
- Technical skills: Accounts Payable, Accounts Receivable, GAAP, Audit, Reporting, Revenue leakage, Reconciliation, Vendor/Client billing,
- Soft Skills: Strong communication, people management, conflict resolution, Emotional Intelligence, adaptability
Achievement
- Led a high-performing billing team.
- Spearheaded the successful transition of three complex billing processes (e.g., commercial property, broker, and Canadian billing) to automated, standardized operations, and improved accuracy and productivity.
- Managed integrating newly acquired client portfolios into the billing system, ensuring continuity, accuracy, and zero service disruption.
- Migrated manual billing procedures to automated workflows, eliminating repetitive tasks, and improving efficiency by 30%.
Certification
Frontline Leadership Program
- Developed key leadership competencies
- Completed intensive training focused on problem-solving, decision-making, and coaching techniques
Timeline
Team Leader
WM Universal Solution PVT LTD
10.2016 - Current
MBA -
Technocrats Institute of Technology
Higher Secondary School - Commerce
Govt.Subhash.H.S. Excellence School
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