ABHISHEK GUPTA
Process Analyst
D-58 Madhu Vihar, New Delhi
Summary
Process Analyst experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Analytical and logical mindset with skill in developing actionable solutions to meet business needs. Promoting exemplary talents in documentation and reporting.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
Work History
Process Analyst
WM Universal Solutions Pvt. Ltd.
New Delhi
08.2021 - Current
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Working on different software to increase productivity such as Salesforce, MAS and many in house programs.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
Senior Sales Consultant
Policybazaar Web Aggregator
Gurugram
08.2018 - 04.2021
- Monitored and managed team performance to attain target metrics both individually and team unit.
- Connect via telephonically with prospective leads generated to describe about product (Term Plan) and guide clients all along online process successfully converting procedure into successful sale target.
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.
Education
B.Tech - Mechanical And Automation Engineering
HMR Institute of Technology And Management
New Delhi 10.2014 - 08.2018
Intermediate - Non Medical
Central Public School
Chhapra 04.2011 - 05.2013
Matriculate -
The Air Force School
New Delhi 04.2001 - 05.2011
Skills
- Skilled in [Salesforce]
Accomplishments
- INDUSTRIAL TRAINING - Vocational Training at ENGINEERS INDIA LIMITED in Equipment Division to study about various Rotating Equipments.
- Minor Project - Night Vision Camera.
- Major Project - Semi-Automatic Ceiling Fan Cleaner.
Timeline
Process Analyst
WM Universal Solutions Pvt. Ltd.
08.2021 - Current
Senior Sales Consultant
Policybazaar Web Aggregator
08.2018 - 04.2021
B.Tech - Mechanical And Automation Engineering
HMR Institute of Technology And Management
10.2014 - 08.2018
Intermediate - Non Medical
Central Public School
04.2011 - 05.2013
Matriculate -
The Air Force School
04.2001 - 05.2011
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