Jitendra Singh
Bengaluru
Summary
Dynamic project manager with extensive experience at J P Morgan Services India Pvt Ltd, excelling in system migration and quality assurance. Proven track record of enhancing team efficiency and achieving on-time delivery through effective cross-functional collaboration and mentorship. Skilled in data analysis, driving strategic initiatives that align with organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AVP / Senior Project Manager
J P Morgan Services India Pvt Ltd
Bengaluru
01.2022 - 10.2024
- Facilitated collaboration among cross-functional teams to deliver large-scale projects focused on ACBS robotics process automation, quality control optimization, within defined timelines.
- Mitigated project delays by implementing schedules, achieving 85% milestone compliance across multiple critical projects.
- Continued to lead the RCSA for the department, achieving 88% on-time delivery.
- Provided leadership, insight, and mentoring to project leads while leading the project mentorship program.
- Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
Senior Quality Control Manager
J P Morgan Services India Pvt Ltd
Bengaluru
05.2019 - 12.2021
- Established quality control program addressing performance inconsistencies, resulting in 20% increase in team efficiency for ACBS originations and servicing teams
- Directed loan system migration project, transferring over 10,000 loans from Loan IQ to Advanced ACBS
- Addressed compliance challenges by conducting audits, resulting in a 10% increase in regulatory adherence.
- Delivered a 20% decline in error rates through improved control mechanisms, utilizing efficient calibration, and consistent additions.
Operations Manager
J P Morgan Services India Pvt Ltd
Bengaluru
01.2016 - 04.2019
- Overcame the challenge of migrating 5,000+ loans, executing the transition to Loan IQ.
- Led comprehensive testing activities of the Loan IQ migration, executing over 500 test cases with a 98% success rate, ensuring a 50% reduction in critical defects during implementation.
- Mentored and trained the quality assessment team on the loan system, documentation, and associated risk, enhancing their skills and boosting efficiency by 20%.
- Supervised team of 20 loan originations and servicing specialists on ACBS and Loan IQ platforms overseeing monthly portfolio of 4000 loan deals.
Team Lead
J P Morgan Services India Pvt Ltd
Bengaluru
07.2013 - 12.2015
- Developed a comprehensive training program for the loan servicing team, addressing inconsistent performance.
- Led team workshops that elevated problem-solving capabilities by 45%, showcasing commitment to mentorship and promoting culture of continuous learning.
Operational Analyst
J P Morgan Services India Pvt Ltd
Bengaluru
07.2010 - 06.2013
- Conducted quality assessment of loan originations and servicing transactions to uphold quality standards
- Conducted a regular internal audit of operational procedures, identifying inefficiencies and recommending improvements
Team Member
J P Morgan Services India Pvt Ltd
Bengaluru
08.2008 - 06.2010
- Facilitated team's success through accurate and efficient task execution.
- Swiftly developed critical skills to optimize personal and team effectiveness
Education
BBM - Business Management
Bangalore University
Bengaluru05-2008
Skills
- Project management and risk assessment
- System migration
- Change management
- Quality assurance
- Regulatory compliance
- Cross-functional collaboration
- Data analysis
- Mentorship program
Accomplishments
- Quality Assurance Leadership Award, for Excellence in Process Control and Testing Management
- Strategic Risk Leadership Award, emphasizing the leadership and strategy involved in such projects
Education and Training
other
Certification
- Six Sigma White Belt Certification
Timeline
AVP / Senior Project Manager
J P Morgan Services India Pvt Ltd
01.2022 - 10.2024
Senior Quality Control Manager
J P Morgan Services India Pvt Ltd
05.2019 - 12.2021
Operations Manager
J P Morgan Services India Pvt Ltd
01.2016 - 04.2019
Team Lead
J P Morgan Services India Pvt Ltd
07.2013 - 12.2015
Operational Analyst
J P Morgan Services India Pvt Ltd
07.2010 - 06.2013
Team Member
J P Morgan Services India Pvt Ltd
08.2008 - 06.2010
BBM - Business Management
Bangalore University
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