Jithesh Lal
Kerala
Summary
Energetic and versatile individual with a Bachelor of Business Administration in Airline and Airport Management, backed by 1 year of experience as a Front Office Executive and 5 years in F&B service roles. Proficient in managing guest interactions, coordinating administrative tasks, and ensuring smooth operations. Possessing a keen eye for detail and a commitment to delivering exceptional service, I thrive in fast-paced environments. Skilled in multitasking, problem-solving, and collaborating with diverse teams to achieve organizational goals while maintaining a strong focus on customer satisfaction and quality.
Overview
6
6
years of professional experience
Work History
Front Office Executive
Banasura Eco Resorts Pvt. Ltd.
Wayanad
04.2023 - Current
- Warmly welcoming guests as they arrive at the resort, providing excellent customer service, and addressing any inquiries or concerns they may have
- Managing the check-in and check-out process efficiently, including verifying guest information, processing payments, and issuing room keys or access cards
- Handling reservations and bookings, ensuring accuracy of guest information, room preferences, and special requests, and managing room availability
- Providing information about resort facilities, services, and local attractions, as well as arranging transportation, tours, or other guest requests to enhance their stay experience
- Answering incoming calls and emails promptly and professionally, providing information, taking messages, and assisting with guest inquiries or requests
- Performing various administrative duties, such as maintaining guest records, updating databases, handling correspondence, and organizing files and documents
- Handling cash transactions, processing payments, and maintaining accurate records of financial transactions and guest accounts
- Ensuring the smooth operation of the front desk area, including keeping it clean, organized, and well-stocked with necessary supplies and informational materials
- Resolving guest complaints or issues effectively and in a timely manner, escalating unresolved matters to management as needed to ensure guest satisfaction
- Maintaining security protocols and procedures, such as verifying guest identification, monitoring security cameras, and ensuring the safety of guests and their belongings
- Collaborating with other departments, such as housekeeping, maintenance, and food and beverage, to coordinate guest services and ensure a seamless guest experience
- Soliciting and collecting guest feedback through surveys, comment cards, or direct conversations, and using this feedback to improve guest satisfaction and service quality
F&B Service
Hotel Execellency Private Ltd.
Cochin
04.2018 - 02.2023
- Welcoming guests to the restaurant, escorting them to their tables, and providing menus
- Assisting guests with seating arrangements and accommodating special requests
- Taking food and beverage orders from guests accurately and efficiently, ensuring all special requests or dietary restrictions are noted and communicated to the kitchen staff
- Having a thorough understanding of the menu items, including ingredients, preparation methods, and any specials or promotions, to provide recommendations and answer guest questions
- Serving meals, drinks, and other items to guests promptly and courteously, ensuring accuracy and presentation meet the hotel's standards
- Monitoring and maintaining the cleanliness and appearance of tables, dining areas, and service stations throughout service hours, clearing dishes and resetting tables as needed
- Upselling menu items, beverages, and special promotions to enhance the guest experience and increase revenue
- Recommending wine or beverage pairings with meals
- Presenting bills to guests, processing payments accurately, and handling cash, credit card transactions, or other forms of payment securely and professionally
- Handling guest feedback and complaints diplomatically and proactively, addressing concerns promptly and seeking solutions to ensure guest satisfaction
- Communicating effectively with kitchen staff to ensure timely preparation and delivery of food orders, coordinating special requests or modifications as needed
- Adhering to sanitation and hygiene standards at all times, including personal hygiene, uniform cleanliness, and proper handling of food and beverages
- Working collaboratively with other F&B service staff, kitchen staff, and management to ensure smooth operation of service and guest satisfaction
- Participating in training sessions and ongoing professional development opportunities to enhance skills, product knowledge, and service standards
Education
Bachelor of Business Administration - Airline and Airport Management
Angel Blues College of Aviation Academy Private Ltd. (Bharathiar University)
Kerala, India01.2021
Diploma in Computerized Financial Management -
Centre for Development of Imaging Technologty (C-DIT)
Kerala, India02.2017
Higher Secondary Education -
Board of Vocational Higher Secondary Examinations
Kerala, India03.2016
Secondary School Leaving Certificate -
Government Vocational Higher Secondary School - Amabalavayal
Kerala, India03.2014
Skills
- Python
- Django
- CSS
- Bootstrap
- HTML
Languages
Malayalam, English, Hindi, Tamil
Personal Information
- Date of Birth: 02/19/99
- Gender: Male
- Nationality: Indian
- passport No: U7558728
- Passport Expiry Date: 21/07/2031
Decleration
I hereby declared that the above furnished information is
true and correct to the best of my knowledge & beliefs.
Jithesh Lal
Timeline
Front Office Executive
Banasura Eco Resorts Pvt. Ltd.
04.2023 - Current
F&B Service
Hotel Execellency Private Ltd.
04.2018 - 02.2023
Bachelor of Business Administration - Airline and Airport Management
Angel Blues College of Aviation Academy Private Ltd. (Bharathiar University)
Diploma in Computerized Financial Management -
Centre for Development of Imaging Technologty (C-DIT)
Higher Secondary Education -
Board of Vocational Higher Secondary Examinations
Secondary School Leaving Certificate -
Government Vocational Higher Secondary School - Amabalavayal
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