RAHUL DHALIYAN
Vadodara
Summary
Dedicated hospitality professional with a passion for delivering exceptional guest experiences. Seeking to leverage my customer service skills, attention to detail, and teamwork abilities to contribute positively to a dynamic and guest-centered environment within the hospitality industry.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Front Office Executive
Kalyan Grand
Chennai
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working. efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed
Adaptable and proficient in learning new concepts quickly and efficiently. - Participated in team projects, demonstrating an ability to work collaboratively and effectively.
InterGlobe Aviation Ltd
Executive Customer Service
New Delhi
11.2019 - 01.2023
- Customer Service : Interact directly with customers, providing
assistance, answering questions, and ensuring a positive for travelers and guests. - Hospitality Mindset : prioritize creating a welcoming and
comfortable environment for guests or travelers, aiming to enhance their overall experience. - Security Awareness : follow security protocols to ensure the
safety of guests and travelers. - Positive Attitude : Maintaining a positive and friendly demeanor is crucial to create a welcoming atmosphere and provide exceptional service.
- Computer Skills : using computer systems for tasks like check-ins,reservations, and communication, requiring basic computer literacy.
- Time Management & Multitasking : often handle multiple tasks simultaneously, such as checking in guests, addressing inquiries,and managing reservations.
- Remitting cash to the concerned department.
- General Declaration (GD) of International Flights .
- To assist customers with Mishandled / damaged baggage .
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Business Development Executive
American Express
Gurugram
01.2019 - 10.2019
- haugh strategic planning, market analysis, and innovative outreach, I've played a pivotal role in expanding our client base and fostering long-lasting relationships.
- My passion for creating win-win solutions has led to tangible results and a deep understanding of client needs.
- Looking forward to continuing my journey in the dynamic realm of business development, leveraging my skills to unlock new opportunities and drive mutual success.
Education
MBA - Marketing
Parul University
Vadodara, India01.2022
Bachelor of Commerce -
The Maharaja Sayajirao University of Baroda (MSU)
Vadodara, India06.2018
Gujrat State Education Board - Commerce
Higher Secondary Education
Vadodara, India03.2015
Skills
Teamwork and collaboration
Decision-making
Customer relations
Time management
Customer service
Rewards & Achievements
- I have been awarded for best Employee of the month for assisting travelers & wheelchair passengers in 2023.
- I have been awarded for Best Grooming star male for year 2021 & 2022.
- I have been awarded for Nil LWPs & Maximum Planned leaves for 2020 & 2021.
- I have been awarded for helping the other departments in the irop seasons.
- I have been awarded for best Employee of the month for international check-in at counter and boarding gates.
Languages
- English
- Hindi
- Gujarati
- Marathi
Certification
AVSEC (Aviation Security) Certified
Timeline
Front Office Executive
Kalyan Grand
02.2024 - Current
InterGlobe Aviation Ltd
Executive Customer Service
11.2019 - 01.2023
Business Development Executive
American Express
01.2019 - 10.2019
MBA - Marketing
Parul University
Bachelor of Commerce -
The Maharaja Sayajirao University of Baroda (MSU)
Gujrat State Education Board - Commerce
Higher Secondary Education