Summary
Overview
Work History
Education
Skills
Rewards & Achievements
Languages
Certification
Timeline
Generic
RAHUL DHALIYAN

RAHUL DHALIYAN

Vadodara

Summary

Dedicated hospitality professional with a passion for delivering exceptional guest experiences. Seeking to leverage my customer service skills, attention to detail, and teamwork abilities to contribute positively to a dynamic and guest-centered environment within the hospitality industry.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Front Office Executive

Kalyan Grand
Chennai
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working. efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed
    Adaptable and proficient in learning new concepts quickly and efficiently.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

InterGlobe Aviation Ltd

Executive Customer Service
New Delhi
11.2019 - 01.2023
  • Customer Service : Interact directly with customers, providing
    assistance, answering questions, and ensuring a positive for travelers and guests.
  • Hospitality Mindset : prioritize creating a welcoming and
    comfortable environment for guests or travelers, aiming to enhance their overall experience.
  • Security Awareness : follow security protocols to ensure the
    safety of guests and travelers.
  • Positive Attitude : Maintaining a positive and friendly demeanor is crucial to create a welcoming atmosphere and provide exceptional service.
  • Computer Skills : using computer systems for tasks like check-ins,reservations, and communication, requiring basic computer literacy.
  • Time Management & Multitasking : often handle multiple tasks simultaneously, such as checking in guests, addressing inquiries,and managing reservations.
  • Remitting cash to the concerned department.
  • General Declaration (GD) of International Flights .
  • To assist customers with Mishandled / damaged baggage .
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Business Development Executive

American Express
Gurugram
01.2019 - 10.2019
  • haugh strategic planning, market analysis, and innovative outreach, I've played a pivotal role in expanding our client base and fostering long-lasting relationships.
  • My passion for creating win-win solutions has led to tangible results and a deep understanding of client needs.
  • Looking forward to continuing my journey in the dynamic realm of business development, leveraging my skills to unlock new opportunities and drive mutual success.

Education

MBA - Marketing

Parul University
Vadodara, India
01.2022

Bachelor of Commerce -

The Maharaja Sayajirao University of Baroda (MSU)
Vadodara, India
06.2018

Gujrat State Education Board - Commerce

Higher Secondary Education
Vadodara, India
03.2015

Skills

Teamwork and collaboration

Decision-making

Customer relations

Time management

Customer service

Rewards & Achievements

  • I have been awarded for best Employee of the month for assisting travelers & wheelchair passengers in 2023.
  • I have been awarded for Best Grooming star male for year 2021 & 2022.
  • I have been awarded for Nil LWPs & Maximum Planned leaves for 2020 & 2021.
  • I have been awarded for helping the other departments in the irop seasons.
  • I have been awarded for best Employee of the month for international check-in at counter and boarding gates.

Languages

  • English
  • Hindi
  • Gujarati
  • Marathi

Certification

AVSEC (Aviation Security) Certified

Timeline

Front Office Executive

Kalyan Grand
02.2024 - Current

InterGlobe Aviation Ltd

Executive Customer Service
11.2019 - 01.2023

Business Development Executive

American Express
01.2019 - 10.2019

MBA - Marketing

Parul University

Bachelor of Commerce -

The Maharaja Sayajirao University of Baroda (MSU)

Gujrat State Education Board - Commerce

Higher Secondary Education
RAHUL DHALIYAN