Ravi Teja Jimida
Hyderabad
Summary
Dynamic Front Office Executive with a proven track record at Hotel Urbansleep, excelling in customer service and data entry. Recognized for resolving guest complaints effectively, enhancing satisfaction, and training staff on service excellence. Proficient in record keeping and active listening, ensuring seamless operations and a welcoming environment for all guests.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Front Office Executive
Hotel Urbansleep
Hyderabad
02.2024 - Current
- Welcomed large volumes of guests, enhancing customer service quality.
- Greeted customers and directed inquiries to appropriate departments.
- Resolved customer complaints, ensuring high-quality service and satisfaction.
- Trained new front office staff on procedures and service standards.
- Maintained files, generated reports, and updated occupancy and revenue data.
- Managed incoming calls and emails efficiently.
Front Office Receptionist
Signature group of hotels
Hyderabad
10.2022 - 12.2023
- Greeted and welcomed guests in a professional and friendly manner.
- Assisted guests during check-in and check-out by providing information on hotel services.
- Checked identification before issuing room keys to ensure security protocols were met.
- Updated computerized records related to reservations, arrivals, departures, and special requests.
Education
Bachelor Degree - Bachelor of Hotel Management & catering technology
ISSTA International College of Hotel Management
Warangal 06.2019 - 09.2022
Intermediate - Mathematics Physics Chemistry MPC
Chaithanya Junior College
Chennur, India 06.2017 - 03.2019
SSC - High School
ZPSS High School Devulawada
Devulawada, India03-2017
Skills
- Front office PMS software – eZee Absolute
- Restaurant POS software – eZee Optimus
- Good at MS Office
- Good at MS Excel
- AI implementation skills
Languages
- ENGLISH
- HINDHI
- TELUHU
Strengths
- Customer service
- Data entry
- Basic accounting
- Active listening
- Record keeping
Timeline
Front Office Executive
Hotel Urbansleep
02.2024 - Current
Front Office Receptionist
Signature group of hotels
10.2022 - 12.2023
Bachelor Degree - Bachelor of Hotel Management & catering technology
ISSTA International College of Hotel Management
06.2019 - 09.2022
Intermediate - Mathematics Physics Chemistry MPC
Chaithanya Junior College
06.2017 - 03.2019
SSC - High School
ZPSS High School Devulawada
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