JITHIN PAUL K

Chalakudy

Summary

Seasoned TAC Engineer with solid background in troubleshooting and network support. Have worked on complex technical issues, maintaining high customer satisfaction rates. Possess skills in Cisco technologies, data networking protocols, and telecommunication systems. Effectively contributed to team objectives by sharing knowledge and fostering collaboration among peers.

Overview

years of professional experience

Certification

Work History

L1 TAC ENGINEER

KERALA VISION ISP

PUDUKKAD

12.2022 - Current

Provided technical support to customers via phone and email inquiries.
Diagnosed and resolved network connectivity issues for residential clients.
Assisted in configuring routers and modems for optimal performance.
Monitored system performance and reported outages to management promptly.
Conducted research into emerging trends in the field of telecommunications engineering and applied relevant findings towards improving TAC operations.

Education

DIPLOMA IN COMPUTER ENGINEERING - CSE

ST MARY'S POLYTECHNIC COLLEGE , VALLIYODE

PALAKKADE

03-2021

CCNA - COMPUTER NETWORKING

SYNNEFO SOLUTIONS

ERNAKULAM

Skills

Network troubleshooting
Telecommunications engineering
LAN and WAN infrastructure
VoIP systems

Network monitoring
VPN configuration
Technical troubleshooting

Languages

Malayalam

First Language

English

Upper Intermediate (B2)

Hindi

Elementary (A2)

Affiliations

GAMING
MOVIES
JOURNEY