JITHIN P K
Agile Project Manager and Lead Database Administrator
Kochi
Summary
Experienced Agile Project Manager and Lead Database Administrator with 15 years at Tata Consultancy Services handling MSSQL and PostgreSQL in global production support environments. Expertise in project lifecycle management including scope definition, resource and funding coordination, stakeholder communication, and reporting. Certified in CSM, PSM I, and TCS Agile Ninja Coach. Certified Internal Auditor ensuring quality delivery and governance. Acted as Crisis Management Lead for account-wide disaster recovery drills. Supported global clients across the UK, US & LATAM regions. Completed onsite assignment in Uruguay (Feb 2024 – Mar 2025). Holds a US B1/B2 visa (Valid till 2034).
Overview
16
16
years of professional experience
2006
2006
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Agile Project Manager /Change Manager & Lead Database Administrator
Tata Consultancy Services
Kochi
08.2010 - Current
- Lead DBA managing MSSQL and PostgreSQL environments in production
- Responsible for incident troubleshooting, debugging, and RCA
- Lead bridge calls involving multi-functional teams and business stakeholders
- Ensure SLA adherence and service quality through internal audits
- Directed DR drills and continuity testing as Crisis Management Lead
- Onsite engagement in Uruguay (Feb 2024 – Mar 2025) for LATAM operations
- Defined project scope, responsibilities, and deliverables
- Managed resource planning, budget tracking, and reporting
- Handled client communication and stakeholder updates across project phases
- Maintained comprehensive documentation throughout the project lifecycle
- Oversaw end-to-end project execution using Agile and hybrid models
- Facilitated Agile ceremonies, sprint reviews, and retrospectives
- Used JIRA, ServiceNow, and Confluence for workflow tracking and knowledge sharing.
Technical Support Executive
Allsec Technologies
Chennai
03.2009 - 11.2009
- Company Overview: [US voice]
- Responding to customer inquiries via phone, email, or chat.
- Understanding customer issues clearly and providing appropriate solutions.
- Maintaining a high level of professionalism and empathy during interactions.
- Escalating unresolved or complex issues to relevant internal teams.
- Tracking, logging, and updating tickets until resolution
- Handling Product specific tools [CRM, CSS, OSIS]
- Providing timely updates and follow-ups to ensure customer satisfaction.
- Participating in training and process improvement initiatives.
- [US voice]
Education
Bachelor of Arts - English Language and Literature
Maharaja's College
Skills
- Agile Project Management
- Change Management
- Project Scope Planning
- Resource Allocation
- Client Communication
- MSSQL
- PostgreSQL
- Incident Troubleshooting
- Root Cause Analysis
- Stakeholder Coordination
- Internal Audit
- Quality Governance
- Crisis Management
- Disaster Recovery Management
Certification
Certified Scrum Master (CSM), Scrum Alliance
Tool And Technical Expertise
- SSMS
- PGadmin
- SQL Profiler
- Query Store
- Grafana
- SQL Agent
- Pgdump
- Pg_Base backups
- SQL backup tools
- TSQLs
- Crontab
- Operating Systems – Windows, Linux, Unix
- Server – Windows Server, Esxi hosts
Project Highlights
- Agile Delivery for Infrastructure Projects: Led project planning and execution for large-scale DB and app migrations
- Crisis Management Lead: Designed and conducted account-wide DR drills
- TCS certified internal auditor: Ensured audit-readiness and delivery excellence across support and project teams.
Onsite Experience
Uruguay (2024-02 to 2025-03)
Us Visa
B1/B2 valid till 2034
Passport Number
S0875669
Personal Information
- Visa Status: Uruguay Work permit Valid till Jan/2026
- Passport : S0875669
- Date of Birth: 06-04-1986
Awards
- Best internal Auditor, 2018-01-01, Q1 & Q2
- Super achiever, 2022-01-01, FY 2022 - 2023
- Employee of the Quarter, 2023-03-01
Timeline
Agile Project Manager /Change Manager & Lead Database Administrator
Tata Consultancy Services
08.2010 - Current
Technical Support Executive
Allsec Technologies
03.2009 - 11.2009
Bachelor of Arts - English Language and Literature
Maharaja's College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
V S SathyajithV S Sathyajith
State Service Manager at Beckman Coulter India Pvt LtdState Service Manager at Beckman Coulter India Pvt Ltd