Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

JNANA VEERA DATTU RAM SINGH

Hyderabad

Summary

Dynamic Lead Consultant with extensive experience at Salesforce B2C Commerce Cloud, adept at leading teams and enhancing e-commerce functionalities. Proven expertise in Demandware and JavaScript, coupled with strong problem-solving skills. Successfully customized multi-currency sites and resolved client issues, ensuring compliance with SLAs while delivering impactful training to new team members.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Consultant

Salesforce B2C Commerce Cloud
03.2023 - Current
  • Led a 10-member team for a multi-locale, multi-currency e-commerce site
  • Customized search functionalities, category display based on country selection
  • Modified Wishlist functionality to allow multiple wishlists
  • Resolved client issues within SLA compliance
  • Provided training on SFCC backend platform to new team members

Senior Support Engineer

Salesforce Commerce Cloud
07.2021 - 02.2023
  • Provided technical support for global SFCC clients
  • Resolved critical issues efficiently in collaboration with internal teams
  • Ensured timely closure of tickets within SLA
  • Conducted knowledge-sharing sessions for junior team members

SFCC Developer

Salesforce Commerce Cloud
06.2020 - 06.2021
  • Integrated CyberSource Payment Gateway
  • Implemented Gift Certificate functionality
  • Collaborated on front-end enhancements and checkout customizations

SFCC Developer

Salesforce Commerce Cloud
02.2019 - 05.2020
  • Migrated Order Management System (OMS)
  • Integrated PayPal Payment Gateway via SFCC Marketplace
  • Integrated Salesforce Marketing Cloud (SFMC) for abandoned cart emails
  • Configured Splunk logging for PagerDuty alerts

SFCC Developer

Salesforce Commerce Cloud
09.2018 - 01.2019
  • Fixed defects in Store Locator, Cart, Promotions, and Checkout pages
  • Ensured timely delivery of enhancements
  • Performed functional and integration testing

SFCC Developer

Salesforce Commerce Cloud
07.2017 - 08.2018
  • Performed L2 support, monitoring orders, logs, and site performance
  • Integrated multiple payment gateways
  • Implemented popup forms for email capture and marketing automation

SFCC Developer

Salesforce Commerce Cloud
03.2016 - 06.2017
  • Developed a Salesforce-certified Fraud Check & Payment Authorization Cartridge
  • Conducted unit testing and integration testing

Hybris Developer

B2B E-commerce Platform
09.2016 - 02.2016
  • Customized Hybris 6.2 Backoffice for client-specific requirements
  • Performed bug fixes and minor enhancements
  • Managed Jenkins-based build process

Education

B.E. - Electronics & Communication Engineering

Andhra University College of Engineering
01.2014

Intermediate -

Narayana Junior College
01.2010

SSC -

Sri Sir Arthur Cotton High School
01.2008

Skills

  • Demandware (Salesforce B2C Commerce Cloud - SFCC)
  • JavaScript
  • Nodejs
  • HTML
  • CSS
  • jQuery
  • AJAX
  • Jenkins
  • AWS
  • SOAP
  • REST
  • Git
  • SourceTree
  • JIRA
  • Bitbucket
  • Windows
  • IOS

Accomplishments

  • Insta Award for top performance in the project.
  • Outstanding Rating in the latest performance cycle.
  • Magic Squad Team Award for dedication and hard work.

Certification

  • Salesforce Data Cloud Consultant
  • Salesforce B2C commerce Developer
  • Salesforce AI Specialist
  • Salesforce AI Associate

Languages

English
First Language

Timeline

Lead Consultant

Salesforce B2C Commerce Cloud
03.2023 - Current

Senior Support Engineer

Salesforce Commerce Cloud
07.2021 - 02.2023

SFCC Developer

Salesforce Commerce Cloud
06.2020 - 06.2021

SFCC Developer

Salesforce Commerce Cloud
02.2019 - 05.2020

SFCC Developer

Salesforce Commerce Cloud
09.2018 - 01.2019

SFCC Developer

Salesforce Commerce Cloud
07.2017 - 08.2018

Hybris Developer

B2B E-commerce Platform
09.2016 - 02.2016

SFCC Developer

Salesforce Commerce Cloud
03.2016 - 06.2017

B.E. - Electronics & Communication Engineering

Andhra University College of Engineering

Intermediate -

Narayana Junior College

SSC -

Sri Sir Arthur Cotton High School

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JNANA VEERA DATTU RAM SINGH