Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline

Joachim Kevin Fernando

Senior Subject Matter Expert Operations
Bengaluru,KA
Judge a man by his questions rather than his answers.
Voltaire

Summary

A wise man once said "Passion fuels Purpose"

My age and my years of experience is irrelevant to my ability to learn and sow the experiences of my work exposure into an organization. The set goal to accomplish is deepen and edify the roots of my career firmly and to accept challenges and deadlines as a part of my corporate rituals.

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Senior Subject Matter Expert Operations

Concentrix
Bengaluru, Karnataka
09.2019 - Current
  • Pilot batch SME and part of the business transition for a critical Line of Business.
  • 3 terms for best SME in the process for meeting team and self quality and production targets.
  • Presented ideas which were implemented to improve process review effectiveness, internal tool design, knowledge management calibrations and projects on re-writing policies for effective understanding.
  • Managed team of 12 team members overseeing quality, utilization helping the Line of Business meet weekly and monthly targets.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Have groomed my team members to help them find corporate exposure.
  • My work exposure has helped me adopt effectively to constant change and understanding of newly implemented process changes and guidelines.
  • Patience, Integrity, Empathy, Networking, Consistency and being Proactive to learn are my core values.
  • Have 7+ corporate awards from the start of my career.

Customer Service Specialist

Scripbox Pvt Ltd
Bengaluru, Karnataka
07.2017 - 08.2018
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in internal tools to track requests, document problems and record the effectiveness of solutions offered.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • As an addition was sent to corporate events, tech parks and customer interaction kiosks to represent the company and have live interaction to understand the need of customers and drawbacks of our product.

Education

Bachelor of Commerce - Finance

St Aloysius Degree College, Frazer Town
05.2014 - 04.2017

Skills

    Business operations expertise

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Work Availability

monday
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saturday
sunday
morning
afternoon
evening
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Interests

Dogs

Taekwondo

Weight Training

Long bike rides

Food

Cooking

Timeline

Senior Subject Matter Expert Operations - Concentrix
09.2019 - Current
Customer Service Specialist - Scripbox Pvt Ltd
07.2017 - 08.2018
St Aloysius Degree College - Bachelor of Commerce, Finance
05.2014 - 04.2017

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Joachim Kevin FernandoSenior Subject Matter Expert Operations