Joanne DeSouza
Assagao,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Content Curator & Restaurant Manager
El's Kitchen Goa
06.2023 - 02.2024
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Talent Acquisition Executive
Uplers
01.2022 - 04.2023
- Internal hiring for the Company ( Marketing Positions / L&D Positions
- Used LinkedIn & Monster to source resumes
- Assigned screened candidates and shared assessments.
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Developed strong relationships with hiring managers, understanding their needs for successful talent acquisition.
- Conducted thorough pre-screening interviews, effectively narrowing down candidate pools for hiring managers.
- Attended interviews online
Technical Recruiter
Compunnel Software Group
06.2018 - 10.2021
- Recruited Americans for clients such as (General Electric, Goldman Sachs and Becton, Dickinson and Company
- Used Job boards such as Monster, CareerBuilder and Indeed to source resumes
- Proficient in Boolean Search
- Assisted placed candidates with their onboarding process
- Coordinated with placed candidates for their timesheets.
Social Media Manager
B Tonic
11.2017 - 02.2018
- Handled Social Media Platforms i.e
- Facebook, Twitter, and Instagram for Restaurant clients (Bottlejack, Nandan, Zantye Cashew nuts, Alua's, Yaki Zushi)
- Answered reviews on review platforms such as Zomato, TripAdvisor and Google, Facebook
- Google campaigns for clients
- Wrote content for promotion, adverts and website
- Custom made Social media strategies for clients based on target audience
- Contacted the Press for write-ups and publicity.
PR and Marketing Executive
Tea N Tonic
03.2017 - 07.2017
- Handling Social Media Platforms i.e
- Facebook, Twitter, and Instagram for clients (Antares, Goa Marriott, and Shape & Shine)
- Answering Zomato reviews for Antares, The Banyan, The Big Tap, A’ Reverie and Martins Multi-Cuisine Restaurant
- Music Programming for The Big Tap and The Banyan
- Follow up calls to the Press regarding Press Releases and Launches
- Pg
- 3 Post event write-ups for Clients
- Event Listings on event sites.
Customer Support & Sales Executive
DELTA CORP PVT LTD
01.2015 - 10.2016
- Handling enquiries, Reservations and live chat for 4 properties under the Deltin Group i.e
- Deltin Suites, Deltin Palms, Deltin Royale as well as The Deltin Daman
- Sold Hotel and Casino packages to groups and FITS
- Handled corporate bookings for the company and coordinated with the different departments to ensure everything went smoothly and was up to mark
- Coordinated with the reservation department and management regarding customer feedback, complaints and requests
- Handled complaints of customers
- Prepared quotations sent to various parties.
Temp. Media Coordinator
ANKA SERVICES
11.2013 - 06.2014
- Assisting in Organizing Press Conferences
- Launch of Bay 15
- Launch of Odette Mascarenhas' Book (Culinary Heritage of Goa)
- Launch of Divina Braganza e Mascarenhnas's debut album
- Launch of Rajendra Talak's Movie (A Rainy Day)
- Nautica Beach Run 2014
- Coordinating with the media to attend Press Conferences and publish Press Releases
- Organizing and Updating Media and client databases
- Emailing New Media organizations about the company
- Releasing advertisements in newspapers
- Researching companies and organizations
- Preparing Quotations
- Assisting in Writing Press Releases.
Front-desk and Customer Ops
ALCOVES RESORT
03.2013 - 06.2013
- Handling Telephone Guest Queries
- Assisting with restaurant billings
- Checking in and Checkout of Guests booked at the resort
- Handling guest queries/complaints
- Handling emails and filing.
Intern
GOA 365 NEWS CHANNEL
08.2012 - 11.2012
- News Story Voice Overs
- Responsible for coming up with a video for the Video of the day and scripting it
- Coordinating with the news reporters for the collection of the day's news stories to be edited and the storing, saving of the days edited, along with the completed News Bulletin at the end of the day
- Assisting the Video Editor when editing news stories.
Education
B.A (Bachelor of Arts) -
Goa University
H.S.C. - undefined
Goa Board of Secondary & Higher Secondary Education
S.S.C - undefined
Goa Board of Secondary & Higher Secondary Education
Skills
MS Excel
MS PowerPoint
Proofreading abilities
Online Advertising
Content Management
Social media knowledge
Customer Service
Creative Thinking
Reliability
Skills Interests
English, Konkani, Photography, Music, Travelling, Assertive & hardworking, Adaptive nature according to the situation, Sound Academic profile, Good communication & Presentation skills
References
Available on Request
Timeline
Content Curator & Restaurant Manager
El's Kitchen Goa
06.2023 - 02.2024
Talent Acquisition Executive
Uplers
01.2022 - 04.2023
Technical Recruiter
Compunnel Software Group
06.2018 - 10.2021
Social Media Manager
B Tonic
11.2017 - 02.2018
PR and Marketing Executive
Tea N Tonic
03.2017 - 07.2017
Customer Support & Sales Executive
DELTA CORP PVT LTD
01.2015 - 10.2016
Temp. Media Coordinator
ANKA SERVICES
11.2013 - 06.2014
Front-desk and Customer Ops
ALCOVES RESORT
03.2013 - 06.2013
Intern
GOA 365 NEWS CHANNEL
08.2012 - 11.2012
B.A (Bachelor of Arts) -
Goa University
H.S.C. - undefined
Goa Board of Secondary & Higher Secondary Education
S.S.C - undefined
Goa Board of Secondary & Higher Secondary Education