Joe PaulRaj P
SCCM Administrator & Vulnerability Management
Coimbatore
Summary
Accomplished IT professional with extensive expertise in systems management, software deployment, and SCCM administration. Also experienced in End User Computing, windows endpoint management, Microsoft SCCM and Microsoft Intune (Certified). Experienced in Qualys Vulnerability Management, including analyzing vulnerability reports, prioritizing critical and high-risk finding, coordinating remediation activities, validating vulnerability fixes and ensuring endpoint Compliance through patch deployment and reporting. Dedicated to delivering excellent customer service and fostering team building through effective communication and leadership.
Overview
3
3
Languages
3
3
Certifications
16
16
years of professional experience
Work History
Associate Infrastructure Services
UST Global
12.2019 - Current
- MS Software updates deployment for the Windows servers & workstations on a monthly basis.
- Provide weekly activity reports describing activities, through understanding of the Microsoft Security Update process (Bulletins, KB's, Out of Band Patches)
- Strong analytical and problem-solving skills
- Application and Software Package creation and deployment using SCCM 2012
- Worked on OS upgrade
- Handled Environment: 6000 clients with Windows Server 2008, Server 2012, Win 8.1 and Win 10, Windows 11 Workstations.
- Team Size: 20
- Worked on Qualys Vulnerability Management & windows patching
- Perform vulnerability assessment and remediation for windows workstation using Qualys guard vulnerability tool
- Analyze vulnerability reports, prioritize critical and high serverity findings and coordinate remediation activities.
- Generate patch compliance and vulnerability remediation reports and share with stakeholders
Technical Lead
Cognizant Technology Solutions
05.2010 - 12.2019
- Handled deployments of various software's through Application, Package & Task sequence models in SCCM.
- Carried out weekly maintenance activities on SCCM environment such as site server health checks, object clean-ups, content management etc.
- Deployment of MSI & App-V applications on a requirement basis through UAT, pilot testing & productions rollouts.
- Creation of reference image of Windows 10 Enterprise OS as per the customized requirements.
- Configuration & Deployment of various OSD processes in SCCM to upgrade the machines to Win10 OS.
- Handling each of the incidents with utmost care by providing a Good customer service following up on each case up to Resolution sticking to the SLAs.
- Delivered and implemented a rotational work schedule to assure optimum customer satisfaction. Also handled all critical situations and Active Directory Queries.
- Also obtained appropriate technical skills to manage customer problem and inquiries. Quarterly customer service feedback reports indicated a 95% satisfaction rate.
- To handle all the calls and requests entering into the ticketing tool.
- Troubleshooting (involves network, hardware, software, Outlook, wireless and common day to day issues with the Desktops, Laptops and Blackberry)
- Environment: 10000 clients with Windows Server 2016, Server 20019, Win 8.1 and Win 10 Workstations.
- Team Size: 4
- Period: Jan 2015 – Nov 2019
- Business Unit: IT IS Internal Support
- Role: Technical Support
- Tools & Utilities: Remedy, Service Now, Incident Management
- Environment: Windows XP, Windows 7 32 bit
- Team Size: 20
- Period: May 2010 – Dec 2014
- Analysed system requirements and provided expert recommendations for technology solutions, aligning with business goals.
- Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
- Responded to critical system outages with prompt and effective troubleshooting, minimising downtime and business impact.
Education
MBA Master's - Business Administration
Bharathiar University
BCA Bachelor's - computer application
Sri Krishna College of Arts & Science
Skills
SCCM
Intune (Certified)
Qualys Vulnerability Management
Windows Patching
Tidel Jobs
Active Directory management
Windows Server 2008 to 2022
Windows 7 to 11
Manage Antivirus updates
Technical troubleshooting skills
Desktop support
Communication skills and leadership
Team building and customer focus
Certification
Cognizant certified professional in ITIL v3, Sigma Yellow belt.
Timeline
Associate Infrastructure Services
UST Global
12.2019 - Current
Technical Lead
Cognizant Technology Solutions
05.2010 - 12.2019
BCA Bachelor's - computer application
Sri Krishna College of Arts & Science
MBA Master's - Business Administration
Bharathiar University
DISCLAIMER
I JoePaulRaj.P hereby solemnly and sincerely insist that the statement made, and the information endowed by me in this form is true to my knowledge.
CUSTOM SECTION
- Administering Microsoft System Center Configuration Manager SCCM 2012. & Intune
- Qualys Vulnerability Management
- Windows Server & Workstation Patching
- Incident Management.
- WebSphere Tidal Tool.