Joel Joseph
Operations & Per-Sales
Kochi
Summary
A dynamic Operations Manager & Pre-sales expert from Mediacloud Studio Pvt Ltd, I excel in operations management and problem-solving, significantly boosting sales through strategic social media engagement. Skilled in client relationship building, I played a pivotal role in securing major clients like V-Guard and Carl Zeiss India, showcasing exceptional business development acumen and team leadership.
Overview
6
6
years of professional experience
Work History
Operations Manager & Pre-sales
Mediacloud Studio Pvt Ltd
08.2023 - 01.2025
- Tracked monthly turnover, monitored spending, streamlined workflows and implemented solutions.
- Managed social media activities to boost sales.
- Ensured team members were allocated to their assigned tasks.
- Worked closely with clients to confirm they were satisfied with timelines, deliverables and communication.
- Implemented Trello to track the status of current and upcoming tasks, that aligned the team and the client.
- Prepared an excel spreadsheet to monitor tasks and billing.
- Established mandatory daily morning updates from each team member.
- Met with targeted brands and clients to introduce Creative Automation and Personalized Co-branding services.
- Prepared business proposals to meet clients needs.
- Maintained CRM sales leads in Salesforce, followed up with prospect and tracked progress.
- Played a key role in acquiring new clients like V-Guard, Kalliyath Group.
Creative Director
Mediacloud Studio Pvt Ltd
04.2021 - 07.2022
- Drove the overall creative vision for marketing, branding and multimedia projects.
- Ensure consistency in brand guidelines, visual style, and content across all marketing assets.
- Managed a creative team like (designers, copywriters, video editors) from ideation through final delivery.
- Took detailed brief from the client via call and mail, clarified key objectives with reference materials for inspiration and assigned tasks to the team.
- Ensured on time and on-budget delivery.
Automation Editor
Mediacloud Studio Pvt Ltd
02.2019 - 03.2021
- Built and managed marketing assets as dynamic, variable templates that follows the brand guidelines.
- Created new storefronts for each client using phpMyAdmin, Apache Webmin and Magento.
- Magento's backend services to upload and manage creative templates that appear for the end user in the storefront.
- Regularly tested and update processes to maintain service quality.
Presales Consultant
Mediacloud Studio Pvt Ltd
12.2018 - 02.2019
- Met with targeted brands and clients to introduce Creative Automation and Personalized Co-branding services.
- Created personalized business proposals for clients.
- Maintained CRM sales leads in Salesforce, followed up with prospects, and tracked progress.
- Played a key role in acquiring major clients like Carl Zeiss India, Dixcy Scott, and Swiggy for creative automation services.
Education
Bachelor of Science - Mechanical Engineering
Christ University
Bengaluru, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
AI Prompting
Staff management
Organizational management
MS office
Team leadership
Business development
Planning and implementation
Workflow optimization
Client relationships
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
AI Prompting
Staff management
Organizational management
MS office
Team leadership
Business development
Planning and implementation
Workflow optimization
Client relationships
Timeline
Operations Manager & Pre-sales
Mediacloud Studio Pvt Ltd
08.2023 - 01.2025
Creative Director
Mediacloud Studio Pvt Ltd
04.2021 - 07.2022
Automation Editor
Mediacloud Studio Pvt Ltd
02.2019 - 03.2021
Presales Consultant
Mediacloud Studio Pvt Ltd
12.2018 - 02.2019
Bachelor of Science - Mechanical Engineering
Christ University
04.2001 -
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