Joel Nelson Castelino

Presently working on the end-to-end delivery operations for customers with ARR value of approximately

• Delivered 90% of customers configuration & workflow level changes within the TAT that helped me attaining an NPS of 85% across my account.
• Placed 1st in the NPS competition the quarter July - August - September.
• Ability to translate customer requirements in to solution and communicate the same effectively to them.
• Testing & documenting new product features releases at the Configuration & UI level.
• Creating change request documents and getting customer sign - off.
• Undertook various integration and data migration projects like SAP integration for a customer region also have delivered multiple data extractions for the clients through RPA.
• Driving weekly update calls for the clients.
• Creating and driving the Monthly Business Review calls.
• Consulting operational customers on optimal practices for eSourcing, CLM, Supplier Management, Risk Management, Savings Management, and eProcurement using SaaS solutions
• Worked hands on with GENAI application
• Familiar with CRM system Salesforce
• Experienced in API based integration