Joel Nelson Castelino
Analyst - Technical Account Management
Mumbai
Summary
Experienced in a fast-paced, data-driven environment, honed analytical and problem-solving skills. Effective utilization of tools and methodologies like statistical analysis and data visualization has successfully driven business decisions. Eager to leverage these valuable transferrable skills in a new and dynamic field to continue making a significant impact.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Analyst - Technical Account Management
Zycus Infotech
03.2023 - Current
Presently working on the end-to-end delivery operations for customers with ARR value of approximately
- Delivered 90% of customers configuration & workflow level changes within the TAT that helped me attaining an NPS of 85% across my account.
- Placed 1st in the NPS competition the quarter July - August - September.
- Ability to translate customer requirements in to solution and communicate the same effectively to them.
- Testing & documenting new product features releases at the Configuration & UI level.
- Creating change request documents and getting customer sign - off.
- Undertook various integration and data migration projects like SAP integration for a customer region also have delivered multiple data extractions for the clients through RPA.
- Driving weekly update calls for the clients.
- Creating and driving the Monthly Business Review calls.
- Consulting operational customers on optimal practices for eSourcing, CLM, Supplier Management, Risk Management, Savings Management, and eProcurement using SaaS solutions
- Worked hands on with GENAI application
- Familiar with CRM system Salesforce
- Experienced in API based integration
Education
MBA - Operations & Marketing
Amity Global Business School
Mumbai, India 01.2021 - 01.2023
Skills
Excellent Communication Skills
Timeline
Analyst - Technical Account Management
Zycus Infotech
03.2023 - Current
MBA - Operations & Marketing
Amity Global Business School
01.2021 - 01.2023
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