Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Joel Ramsay

Bengaluru

Summary

  • As a Senior Team Lead in Operations with over 6 years of experience, I have honed my skills in team management, client communication, and satisfaction. My role has provided me with substantial expertise in time and resource management, enabling me to achieve both daily and long-term goals effectively. Additionally, I have developed a strong capability in generating and implementing innovative ideas that contribute to organizational success.
  • In my current role, I work with diverse teams and stakeholders, including physicians, coders, billers, and analysts, to optimize processes, systems, and workflows. I have successfully managed multiple projects, such as eradicating denials, improving the billing accuracy, and reducing the turnaround time. I strive to create a positive and collaborative work environment for my team and partners. I am always eager to learn new things and take on new challenges in the dynamic and evolving healthcare industry.

Overview

7
7
years of professional experience

Work History

Senior Lead - Operations

Omega Healthcare Management Services
Bengaluru
04.2023 - Current
  • Managing daily operational activities.
  • Data Management and Analysis
  • Achieving SLA targets.
  • Monitoring and maintaining AR Aging, Denials, Collections, and Resolution.
  • Client Co-ordination and Communication.
  • Enhancing overall project outcomes by consistently delivering positive deliverables.
  • Enhancing and managing KPI metrics effectively.
  • Change Management

Team Lead - Operations

GeBBS Healthcare Solutions
Navi Mumbai
09.2018 - 03.2023
  • Demonstrated exceptional performance as a Senior Accounts Receivable specialist, excelling in AR collection and resolution.
  • Selected for team lead development program in December 21, completing intensive training on prioritization, communication, soft skills, technical skills, MS Office proficiency, team management, time management, business ethics and Six Sigma project.
  • Managed and supervised multiple teams and projects.

Site Supervisor

Rocking Tech & Design
United Arab Emirates
10.2017 - 09.2018
  • Ensured high levels of client satisfaction.
  • Managed and supervised on site projects successfully.
  • Ensured timely completion of project and deliverables.
  • Managed project cost estimation and prepared detailed quotations.

Education

Master of Business Administration - MBA / PGDM - Service excellence

Welingkar Institute of Management
10.2020

Bachelor of Commerce - BCom - Business/Commerce, General

L.D Sonawane College
04.2016

Diploma of Education - Banking, Investment And Finance

Finplan Institute of Management
05.2015

HSC - Commerce

Lourdes College of Science & Commerce
04.2013

SSC -

Lourdes High School
Kalyan
06-2011

Skills

  • MS Office
  • YB Six Sigma
  • Goal Oriented
  • Communication Skills
  • Maintaining SLA and KPI
  • Adaptability and Flexibility
  • Analytical Skills and Thinking
  • Time and Resource Management
  • Operational and Quality Excellence
  • Leadership and Team Management
  • Strategic Planning and Decision Making
  • Client Relationship and Customer Focus
  • Project Management and Improvement

Languages

English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Affiliations

  • Technology and Gaming
  • Finance and Investment
  • Sports

Timeline

Senior Lead - Operations

Omega Healthcare Management Services
04.2023 - Current

Team Lead - Operations

GeBBS Healthcare Solutions
09.2018 - 03.2023

Site Supervisor

Rocking Tech & Design
10.2017 - 09.2018

Master of Business Administration - MBA / PGDM - Service excellence

Welingkar Institute of Management

Bachelor of Commerce - BCom - Business/Commerce, General

L.D Sonawane College

Diploma of Education - Banking, Investment And Finance

Finplan Institute of Management

HSC - Commerce

Lourdes College of Science & Commerce

SSC -

Lourdes High School
Joel Ramsay