Joel Ramsay
Bengaluru
Summary
- As a Senior Team Lead in Operations with over 6 years of experience, I have honed my skills in team management, client communication, and satisfaction. My role has provided me with substantial expertise in time and resource management, enabling me to achieve both daily and long-term goals effectively. Additionally, I have developed a strong capability in generating and implementing innovative ideas that contribute to organizational success.
- In my current role, I work with diverse teams and stakeholders, including physicians, coders, billers, and analysts, to optimize processes, systems, and workflows. I have successfully managed multiple projects, such as eradicating denials, improving the billing accuracy, and reducing the turnaround time. I strive to create a positive and collaborative work environment for my team and partners. I am always eager to learn new things and take on new challenges in the dynamic and evolving healthcare industry.
Overview
7
7
years of professional experience
Work History
Senior Lead - Operations
Omega Healthcare Management Services
Bengaluru
04.2023 - Current
- Managing daily operational activities.
- Data Management and Analysis
- Achieving SLA targets.
- Monitoring and maintaining AR Aging, Denials, Collections, and Resolution.
- Client Co-ordination and Communication.
- Enhancing overall project outcomes by consistently delivering positive deliverables.
- Enhancing and managing KPI metrics effectively.
- Change Management
Team Lead - Operations
GeBBS Healthcare Solutions
Navi Mumbai
09.2018 - 03.2023
- Demonstrated exceptional performance as a Senior Accounts Receivable specialist, excelling in AR collection and resolution.
- Selected for team lead development program in December 21, completing intensive training on prioritization, communication, soft skills, technical skills, MS Office proficiency, team management, time management, business ethics and Six Sigma project.
- Managed and supervised multiple teams and projects.
Site Supervisor
Rocking Tech & Design
United Arab Emirates
10.2017 - 09.2018
- Ensured high levels of client satisfaction.
- Managed and supervised on site projects successfully.
- Ensured timely completion of project and deliverables.
- Managed project cost estimation and prepared detailed quotations.
Education
Master of Business Administration - MBA / PGDM - Service excellence
Welingkar Institute of Management
10.2020
Bachelor of Commerce - BCom - Business/Commerce, General
L.D Sonawane College
04.2016
Diploma of Education - Banking, Investment And Finance
Finplan Institute of Management
05.2015
HSC - Commerce
Lourdes College of Science & Commerce
04.2013
SSC -
Lourdes High School
Kalyan06-2011
Skills
- MS Office
- YB Six Sigma
- Goal Oriented
- Communication Skills
- Maintaining SLA and KPI
- Adaptability and Flexibility
- Analytical Skills and Thinking
- Time and Resource Management
- Operational and Quality Excellence
- Leadership and Team Management
- Strategic Planning and Decision Making
- Client Relationship and Customer Focus
- Project Management and Improvement
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Affiliations
- Technology and Gaming
- Finance and Investment
- Sports
Timeline
Senior Lead - Operations
Omega Healthcare Management Services
04.2023 - Current
Team Lead - Operations
GeBBS Healthcare Solutions
09.2018 - 03.2023
Site Supervisor
Rocking Tech & Design
10.2017 - 09.2018
Master of Business Administration - MBA / PGDM - Service excellence
Welingkar Institute of Management
Bachelor of Commerce - BCom - Business/Commerce, General
L.D Sonawane College
Diploma of Education - Banking, Investment And Finance
Finplan Institute of Management
HSC - Commerce
Lourdes College of Science & Commerce
SSC -
Lourdes High School
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