Jogesh Dhal
Bhubaneswar
Summary
IT Engineer with 4+ years' experience in Vulnerability management, Application Packaging, Patch Management, and End-User Support across Windows and Mac environments. Proven expertise in SCCM, Intune, PowerShell scripting, endpoint security, and infrastructure support, with strong focus on customer service and cross-functional collaboration.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Systems Engineer
Infosys Limited
07.2021 - Current
- Building and deploying custom application packages using PowerShell, Batch scripts, and AdminStudio for seamless delivery through SCCM and Intune across a wide range of devices.
- Managing patching cycles and rolling out Windows security updates to maintain device security and compliance.
- Performing vulnerability management by identifying high CVE vulnerabilities, prioritizing them, and implementing remediation to protect enterprise endpoints.
- Supporting and troubleshooting Windows and Mac OS devices used across different business units, ensuring smooth day-to-day operation.
- Handling Office 365 applications including Outlook, Teams, and Office Suite; assisting users with email, calendar, address book, and collaboration tools.
- Performing hardware and software support for laptops, desktops, printers, scanners, and network equipment (LAN/WAN/Wi-Fi).
- Managing and supporting endpoint security using Symantec and Microsoft Defender, along with firewall, file server, and backup server operations.
- Providing direct IT assistance to senior management and resolving priority technical issues.
- Coordinating with vendors for procurement and maintenance of IT hardware, Software Updates, software licenses, and related services.
- Maintaining up-to-date documentation for internal processes, application packaging, and troubleshooting guides.
- Using tools like LAN Sweeper and ServiceNow (SNOW) to monitor infrastructure, track issues, and drive resolution.
- Assisting with remote troubleshooting through RDP, TeamViewer, AnyDesk, and Microsoft Teams, Webex for distributed teams and field users.
- Recognized for a customer-first mindset and strong ability to resolve complex technical problems efficiently.
Education
Bachelor of Technology - Electrical and Electronics Engineering
Capital Engineering College
Khordha, India 08.2021 - 09.2024
Diploma - Electrical Engineering
Narayani Institute of Engineering and Technology
Angul, India 08.2017 - 09.2020
Skills
- Application Packaging: PowerShell Scripting, Batch scripting, SCCM, Intune, AdminStudio
- Operating Systems: Windows 10/11, Mac OS
- Office Tools: MS Office 365, Outlook, Teams, Printer/Scanner support
- Endpoint Security: Symantec Endpoint Protection, Microsoft Defender
- Network & Servers: LAN/WAN/Wi-Fi, Firewall, File Server, Backup Server
- Remote Tools: RDP, TeamViewer, AnyDesk, MS Teams
- ITSM Tools: ServiceNow (SNOW), BMC Remedy
- Monitoring: LAN Sweeper
- Vendor Management, Procurement Coordination
- Customer Support & Stakeholder Communication
Accomplishments
- Got awarded Rs 10,000/- as high performer in Infosys training.
- Award of excellence for solving highest number of incidents in project.
- 2020 OJEE all odisha rank 254.
Certification
- Infosys Certified L2 Junior Network Admin Professional
- Infosys Certified L2 Junior Windows Admin Professional
- Infosys Certified L2 EUC Administrator
- Business Communication
- Advance diploma in computer application.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Oriya
Proficient
C2
Disclaimer
I solemnly declare that all the information furnished in this document particulars is free of errors to the best of my knowledge and I hold the responsibility for the corrections of the above mentioned.
Timeline
Bachelor of Technology - Electrical and Electronics Engineering
Capital Engineering College
08.2021 - 09.2024
Systems Engineer
Infosys Limited
07.2021 - Current
Diploma - Electrical Engineering
Narayani Institute of Engineering and Technology
08.2017 - 09.2020