JOHANNA JOEL PINTO
Malwani
Summary
Voice and Accent Assessor with extensive experience at Tech Mahindra, specializing in vocal assessment and training design. Delivered customized feedback and conducted effective training sessions, resulting in measurable performance improvements. Expertise in evaluation processes and dedicated to promoting individual and team development.
Overview
2
2
years of professional experience
Work History
Voice and Accent Assessor/Trainer
Tech Mahindra
mumbai
07.2024 - Current
- Ensured candidates met communication standards before hiring.
- Conducted team sessions to enhance quality of assessments.
- Submitted reports to relevant teams for review and action.
- Facilitated calibration calls to align assessment criteria.
- Prepared comprehensive reports summarizing findings from assessment activities.
- Communicated assessment outcomes and feedback effectively with stakeholders.
- Trained new team members on assessment processes and tools.
Voice Coach/Trainer Assistant
Teleperformance
Mumbai
08.2023 - 07.2024
- Conducted vocal lessons both privately and in groups, focusing on techniques and effective communication.
- Evaluated performance recordings of advisors, delivering constructive feedback for skill enhancement.
- Monitored progress with weekly logs and assessment evaluations to ensure continuous improvement.
- Designed tailored exercises to meet individual advisor needs.
- Researched new voice techniques for potential classroom application.
- Utilized audio tools for session playback and detailed analysis.
- Provided ongoing feedback related to speech clarity and projection improvement.
Education
BA Journalism -
Goa university
01.2020
JOHANNA JOEL
Skills
- Vocal assessment
- Standards of communication
- Training design
- Feedback provision
- Evaluation of performance
- Training development
Interests
Writing Reading Researching about topics
Languages
- English
- Hindi
Affiliations
- gardening
- Binge watching movies and series.
Timeline
Voice and Accent Assessor/Trainer
Tech Mahindra
07.2024 - Current
Voice Coach/Trainer Assistant
Teleperformance
08.2023 - 07.2024
BA Journalism -
Goa university
JOHANNA JOEL
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