Jojin J Eluvathingal
Thrissur
Summary
Working as SR. Infra Developer in Cognizant with 4 years of experience in the ServiceNow Platform. Certified System Administrator with CSA certification and Certified Application Developer with CAD certification. Primary experience is in development and support on the ServiceNow Platform. Striving in to leverage my ServiceNow skills to contribute towards organizational goals along with my personal development
Overview
4
4
years of professional experience
2
2
Certification
Work History
SR. Infra Developer
Cognizant Technology Solutions India Pvt Ltd
Kerala
07.2022 - Current
- Participated in design and planning exercises for new use cases.
- Created custom application and table.
- Contributed ideas and suggestions in team meetings and delivered updates on designs, deadlines and enhancements.
- Created proofs of concept for solutions of client requirements.
- Estimated work hours and tracked progress using Scrum methodology.
- Coordinated deployments of new requirements, updates and fixes.
Project Engineer
Wipro Limited
Kerala
10.2019 - 07.2022
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Participated in upgrade activities of servicenow instance from Paris to San Diego .
- Maintained flexible shift and responded to after-hours and weekend emergencies.
- Trained junior engineers in various admin activities and ticket handling.
- Created and manage reports, dashboards, configure Service Level Agreements (SLA) within the tool and other support activities.
Education
Bachelor of Technology - Mechanical Engineering
Universal Engineering College
Thrissur06.2019
Plus Two (Grade XII) - Computer Science
Chaldean Syrian H S S - Thrissur
SSLC (Grade X) -
St Joseph's Model H S S - Kuriachira
Skills
- ITSM Modules Administration
- Certified Application Developer
- Certified System Administrator
- Customer Service and Support
- Organization and Time management
- Communication Skills
- Client-Side Scripting
- CSM workspace
- Reporting Capabilities
- Requirements Gathering and Analysis
Certification
- ServiceNow Certified System Administrator
- ServiceNow Certified Application Developer
- ServiceNow Micro Certifications
Accomplishments
- Certified in CSA, CAD and other micro certifications
- Received extra miler award
- Client appreciation for completing proof of value work.
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
SR. Infra Developer
Cognizant Technology Solutions India Pvt Ltd
07.2022 - Current
Project Engineer
Wipro Limited
10.2019 - 07.2022
Bachelor of Technology - Mechanical Engineering
Universal Engineering College
Plus Two (Grade XII) - Computer Science
Chaldean Syrian H S S - Thrissur
SSLC (Grade X) -
St Joseph's Model H S S - Kuriachira
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